Regional Facilities Manager

4 weeks ago


Leeds, Leeds, United Kingdom City Facilities Management Holdings Ltd Full time

Job Purpose

The Regional Facilities Manager will lead the technical teams in delivering PPM and Reactive maintenance services. This role requires managing technicians and clients, ensuring good working relationships are maintained and built upon.

The RFM must ensure services are delivered in line with legislative and regulatory standards while meeting service level agreements. In addition, they will be required to complete a schedule of compliance audits in a timely fashion, taking corrective action as required, while driving process and supporting the training of all direct reports.

Key Accountabilities

  • Develop and promote an effective team culture across the region, aligned to City and client values.
  • Develop and promote a culture of behavioural safety within the region, ensuring effective reporting and investigation of any potential hazards or near misses, incidents, and accidents.
  • Ensure all sites are covered on a 365 24/7 basis to deliver both reactive and planned maintenance.
  • Provide technical support and coaching to RMTE Supervisors.
  • Ensure underperformance against KPIs is understood and action plans are in place to drive improvement.
  • Ensure all tools and equipment necessary are available to deliver both reactive and planned maintenance.
  • Support the Divisional Manager on all technical, people, and FM process issues.
  • Provide cover for Divisional Manager during times of absence, holidays, and meetings, if requested.
  • Complete specified reports and compliance documentation resolving issues as and when they arise.
  • Audit FM documentation and ensure action plans are in place for any non-compliance issues.
  • Deal promptly with all Helpdesk calls and ensure that the issues are resolved effectively in line with SLAs, escalating where necessary to the appropriate management level.
  • Attend site project meetings where the site is under trial, renewal, or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required.
  • Attend/hold meetings (in line with meeting schedule) with your line manager and direct reports to ensure effective cascade of all City communications, ways of working.
  • Regularly communicate with the customer on all FM activity within agreed KPIs.
  • Comply with all of City policies and procedures, participate in the recruitment and selection process of Supervisor/Technician vacancies within your area.
  • Comply with all health and safety legislation and Company processes at all times. Ensure you are up to date with any legislative changes that impact your role or team.
  • Utilise CAFM and other systems as instructed.
  • Ensure that all jobs are logged and closed down, only when completed using the CAFM system.
  • Review MI for your area ensuring delivery of key customer KPIs.


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