Regional Facilities Manager

4 weeks ago

Leeds, Leeds, United Kingdom City Facilities Management Holdings Ltd Full time

Job Purpose

The Regional Facilities Manager will lead the technical teams in the delivery of PPM and Reactive maintenance services. This role requires managing technicians and clients, ensuring good working relationships are maintained and built upon.

The RFM must ensure services are delivered in line with legislative and regulatory standards while meeting service level agreements. The role involves completing a schedule of compliance audits in a timely fashion, taking corrective action as required, and driving process improvements.

Key Responsibilities

  • Develop and promote an effective team culture across the region, aligned to City's values.
  • Develop and promote a culture of behavioural safety within the region, ensuring effective reporting and investigation of potential hazards or near misses, incidents, and accidents.
  • Ensure all sites are covered on a 365 24/7 basis to deliver both reactive and planned maintenance.
  • Provide technical support and coaching to RMTE Supervisors.
  • Ensure underperformance against KPIs is understood and action plans are in place to drive improvement.
  • Ensure all tools and equipment necessary are available to deliver both reactive and planned maintenance.
  • Support the Divisional Manager on technical, people, and FM process issues.
  • Provide cover for the Divisional Manager during times of absence, holidays, and meetings, if requested.
  • Complete specified reports and compliance documentation, resolving issues as and when they arise.
  • Audit FM documentation and ensure action plans are in place for any non-compliance issues.
  • Deal promptly with all Helpdesk calls and ensure issues are resolved effectively in line with SLAs, escalating where necessary to the appropriate management level.
  • Attend site project meetings where the site is under trial, renewal, or remodel, ensuring adequate support from other disciplines on specialist issues as required.
  • Attend/hold meetings (in line with meeting schedule) with the line manager and direct reports to ensure effective cascade of all City communications, ways of working.
  • Regularly communicate with the customer on all FM activity within agreed KPIs.
  • Comply with all of City's policies and procedures and participate in the recruitment and selection process of Supervisor/Technician vacancies within the area.
  • Comply with all health and safety legislation and Company processes at all times, ensuring up-to-date knowledge of any legislative changes that impact the role or team.
  • Utilise CAFM and other systems as instructed.
  • Ensure all jobs are logged and closed down, only when completed, using the CAFM system.
  • Review MI for the area, ensuring delivery of key customer KPIs.

Requirements

  • GCSE/Standard Grade level as a minimum.
  • Recognised technical background with experience in hard FM.
  • NVQ Level 3/City and Guilds 236 Part 1 + 2 or equivalent in electrical installation/maintenance. Other qualifications in technical areas within HVAC, refrigeration, and plumbing would also be considered.
  • Membership of CIBSE, BIFM, or equivalent.
  • Working understanding of service and repair requirements for a wide range of electrical and mechanical equipment.
  • Working knowledge of the maintenance service within the FM industry, with previous working knowledge of a multi-client contracted environment being desirable; and PPM and compliance background.
  • Previous experience of effectively leading and managing a team is essential.
  • Previous experience of developing client relationships at a stakeholder level would be desirable.
  • Strong PC literacy, with experience in extracting, collating, and presenting performance data, along with previous experience of using a CAFM system.
  • Strong communication skills, both written and verbal.
  • Excellent planning, organising, prioritisation, and project management skills.
  • Strong results focus, takes accountability for own performance and that of the team.
  • Effective problem-solving and decision-making.
  • Highly flexible and self-starting.
  • Experience in managing financial budgets.
  • Able to work well within both the City and customer teams.

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