Business Development Manager

2 days ago

Chesterfield, Derbyshire, United Kingdom This is an IT support group Full time

Job Title: Business Development Manager

About the Role:

We are seeking a highly skilled Business Development Manager to join our team. This is an exciting opportunity to play a critical role in driving sales performance and business success by developing and executing a forward-thinking sales enablement strategy.

Key Responsibilities:

  1. Develop and execute a sales enablement strategy to drive sales performance and business success.
  2. Partner closely with sales leadership to identify and address gaps in skills, knowledge, and tools.
  3. Analyse sales metrics and provide actionable insights to enhance individual and team outcomes.
  4. Conduct ad-hoc analysis and deep dives into specific metrics or business questions to support strategic decision-making and initiatives.
  5. Support the development of external and internal market research information providing ongoing strategic support to the European aftermarket team.
  6. Provide VOC, customer trend data, and external market research to support and develop strategic initiatives.
  7. Lead the improvement of installed base data quality and processes across European Aftermarket.
  8. Establish and enforce data quality standards, policies, and processes to ensure the accuracy, consistency, and completeness of installed base data.
  9. Develop a team of inside sales professionals who drive revenue growth through proactive outreach, effective communication, and strategic selling techniques, leveraging remote communication channels to connect with prospects and close deals.
  10. Provide coaching, training, and mentorship to inside sales representatives to enhance their skills, product knowledge, and customer service techniques.
  11. Develop and implement sales strategies, tactics, and processes to maximize revenue generation, customer acquisition, and market penetration.
  12. Lead and oversee the day-to-day operations of the customer service desk, including building and managing a team of customer service representatives.
  13. Develop and implement customer service processes, procedures, and standards to ensure consistent and high-quality handling of incoming RFQs and RFIs.
  14. Collaborate with cross-functional teams, including sales, marketing, product development, and operations, to address customer needs, feedback, and product/service improvements.
  15. Manage and maintain relationships with key stakeholders, including customers, suppliers, and partners.
  16. Identify and capitalise on new business opportunities to drive growth and expansion.

Requirements:

  • Degree educated or equivalent practical experience and 5 years of experience in a similar role working with industrial aftermarket.
  • High business acumen and commercial background with sales or sales enablement experience.
  • Experience working for a project engineering company.
  • Experience working with database or CRM solutions.
  • Active listener who can transform feedback into solutions and concrete actions.
  • Experienced planner and highly systematic in task execution/planning.
  • Fluent verbal & written language skills in English.

What We Offer:

  • A competitive salary of £60,000 - £80,000 per annum.
  • A flexible, hybrid working environment.
  • Generous holiday entitlement package totalling 33 days annual leave.
  • Howden Pension Plan with a maximum employer contribution of 7% with Scottish Widows.
  • Enhanced maternity, paternity, shared parental and adoption leave pay.
  • Free onsite parking.
  • Healthcare cash plan with Healthshield.
  • Group Life Assurance plan at 3x salary.
  • Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing.
  • Dedicated Help@Hand Service – free counselling, physiotherapy, financial support, medical second opinion, remote GP, personal training, nutrition consultations etc.

About Us:

Chart Industries is a leading global manufacturer of highly engineered equipment servicing multiple applications in the clean energy and industrial gas markets. Chart employs over 11,700 people based across 64 global manufacturing locations and 50+ service centres. Recognised for an innovative edge and expansive portfolio, Chart has a global leadership position in process technologies with products and services in applications such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG, to name a few.

In 2023, Chart acquired Howden, a leading global engineering business. Since 1854, Howden has been at the forefront of developing engineering solutions for the needs of industrial processes. Today, Howden provides mission-critical air and gas handling products to clients with our range of highly engineered compressors, blowers, fans, steam turbines, and rotary heat exchangers.

The strategic combination of Howden and Chart expands our offering of products and solutions across the Nexus of Clean -- clean power, clean water, clean food, and clean industrials. Together we are advancing a more sustainable future by helping our customers to increase their environmental & functional efficiencies and decarbonise their operations. We have a strong corporate identity and a clear purpose - you will be a member of our team shaping the future of the company and participating in helping our customers tackle some of the planet's most pressing issues.

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