Retail Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Manager. As a key member of our shop team, you will be responsible for delivering outstanding customer service, ensuring a positive and engaging experience for our customers.
Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with the shop team to achieve sales targets and drive business growth.
- Process customer transactions, including cash handling and operating betting terminals.
- Develop and maintain strong relationships with customers, understanding their needs and preferences.
- Contribute to a positive and inclusive shop environment, promoting a culture of respect and teamwork.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
- Ability to work flexibly, including evenings and weekends, to meet the needs of our customers.
- Self-motivated and proactive, with a strong work ethic and commitment to achieving results.
What We Offer:
- A competitive salary and benefits package, including pension scheme and annual ShareSave.
- Opportunities for career development and progression, with a focus on promoting from within.
- A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
About Entain:
At Entain, we are committed to creating a diverse, equitable, and inclusive workplace, where everyone feels valued and respected. We believe in the importance of a healthy work-life balance and offer a range of benefits and support to help our employees achieve this.
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