Retail Customer Service Representative

4 weeks ago


Beckenham, Greater London, United Kingdom Entain Full time
Deliver Exceptional Customer Service in a Dynamic Retail Environment

Are you passionate about providing top-notch customer service and driving sales in a fast-paced retail environment? Do you thrive in a dynamic team setting where no two days are the same? As a Retail Customer Service Manager at Entain, you will be an integral part of our team, delivering outstanding customer experiences and driving sales growth.

Key Responsibilities:
  • Provide exceptional customer service, ensuring a positive experience for every customer
  • Urging safer gambling practices and promoting responsible gaming
  • Process customer transactions, including cash handling and operating betting terminals
  • Help customers navigate our products and services, providing expert guidance and support
  • Manage customer complaints and concerns with empathy and problem-solving skills
  • Work towards defined targets and goals, driving sales growth and customer satisfaction
  • Maintain high shop standards, ensuring a clean and welcoming environment
Working Patterns:

This role requires flexibility, with a typical weekly rota including long opening shifts, long closing shifts, and shorter evening shifts. As a key holder, you will be responsible for opening and closing the shop. We commit to providing you with your rota at least four weeks in advance, ensuring a healthy work-life balance.

Requirements:
  • Must be 18 years of age or over to work in one of our betting shops
  • Passion for delivering great customer service and building strong relationships
  • Effective communication and problem-solving skills
  • Self-motivated and proactive, with a willingness to learn and adapt
What We Offer:

At Entain, we believe in investing in our people and providing a competitive package that includes:

  • Optional overtime subject to availability
  • Pension Scheme and annual ShareSave
  • Discounts with hundreds of retailers through Entain Deals
  • Healthcare and wellbeing support
  • Development opportunities to help you grow and succeed

We're committed to creating a diverse, equitable, and inclusive environment where everyone feels valued and respected. If you're passionate about delivering exceptional customer service and driving sales growth, we'd love to hear from you.



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