Technical Support Expert
1 day ago
Job Title: Technical Support Expert
About the RoleWe are seeking a highly skilled Technical Support Expert to join our team in Edinburgh. As a member of our End User Support team, you will be responsible for assisting clients in the hospitality sector with their technical issues, ensuring their systems run smoothly.
You will take responsibility for your cases, providing timely updates and achieving Service Level Agreements (SLAs). Your primary focus will be on acting as the first point of contact for all support queries, ensuring timely resolution or escalation.
In addition to your technical expertise, you will also assist in creating and maintaining user documentation and guides. This is an excellent opportunity to develop your skills in customer support and contribute to the success of our client's operations.
Requirements- Previous experience in a similar role, preferably in a client-facing environment.
- Strong analytical and troubleshooting skills, with the ability to work well under pressure.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Proficiency in additional languages such as Spanish, French, or Swedish is highly desirable.
- A competitive salary up to £24,000 per annum.
- Quarterly 10% bonus.
- Hybrid working arrangement, combining remote work with occasional visits to our modern city centre office.
- Career advancement opportunities within the company.
-
Pension Technical Expert
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Royal London Group Full timeAbout Royal London GroupWe're the UK's largest mutual life, pensions and investment company. Our mission is to help people achieve financial security.As a Senior Technical Support Consultant, you will play a vital role in providing expert technical support to our customers and stakeholders.The ideal candidate will have strong knowledge of pensions...
-
Technical Support Professional
24 hours ago
Edinburgh, Edinburgh, United Kingdom Morris Sinclair Recruitment Full timeWe are seeking a Technical Support Professional to join our client's team, offering a competitive salary of £45,000 - £55,000 per year. As a key member of the technical support team, you will be responsible for providing exceptional customer service, resolving technical issues, and collaborating with colleagues to drive business success.About the RoleThe...
-
Technical Expert for Enterprise Solutions
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Adobe Full timeAbout AdobeWe're a company that empowers creativity and innovation. Our mission is to provide exceptional digital experiences for individuals and businesses.Job SummaryAs a Technical Expert for Enterprise Solutions, you will provide high-level technical support to industry-leading enterprise accounts related to Creative Cloud, Document Cloud, and pdf...
-
Process and Technical Safety Expert
1 day ago
Edinburgh, Edinburgh, United Kingdom Kent PLC Full timeKent PLC is seeking an experienced Process and Technical Safety Expert to join our team. As a key member of our team, you will lead/support projects, develop junior engineers, and drive technical expertise in major hazard industries.The successful candidate will have a strong understanding of QRA and other safety techniques, including consequence analysis,...
-
Technical Support Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom undisclosed Full timeRole: Technical Support EngineerKey Responsibilities:Deliver high-quality technical support for Microsoft 365 applications, Teams, Outlook, and the Office suite.Troubleshoot hardware issues and Surface Pro devices.Implement and manage Intune solutions.Configure and maintain Azure Multi-Factor Authentication.Provide Citrix Workspace support and...
-
Autonomy and Technical Training Required
13 hours ago
Edinburgh, Edinburgh, United Kingdom Rise Technical Recruitment Limited Full timeJob RequirementsWe are looking for a highly skilled Mechanical Design Engineer to join our team at Rise Technical Recruitment Limited. As a key member of our team, you will be responsible for managing the design engineering process from cradle to grave, working closely with industry experts to deliver high-quality results. Key ResponsibilitiesManage the...
-
Software Support Expert
3 weeks ago
Edinburgh, Edinburgh, United Kingdom DeFi Planet Full timeAbout UsDeFi Planet is a forward-thinking organization that values innovation and customer satisfaction.Job Title: Software Support ExpertSalary Range:$65,000 - $80,000 per year, depending on experienceJob DescriptionOverviewThis role will play a crucial part in delivering high-quality technical support to our customers. As an Application Management Service...
-
Advanced Technical Support Expert
1 day ago
Edinburgh, Edinburgh, United Kingdom University of Edinburgh Full timeThe University of Edinburgh is seeking an experienced Laboratory Engineer to join its Nuclear Physics Research Group as a Senior Laboratory Engineer.This role requires a highly motivated individual with excellent communication skills and a high degree of technical expertise. You will be responsible for providing first-class specialist technical and...
-
Technical Support Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeBecome part of our dynamic team at Stampede AI Ltd, a cutting-edge software company driving innovation in the hospitality sector.Job DescriptionAs a Technical Customer Experience Specialist, you will be responsible for providing expert 1st and 2nd line support as required, especially in scenarios where capacity can be stretched such as product updates,...
-
Senior Technical Support Specialist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom IF Recruitment Full timeWe are seeking a highly skilled Technical Support Specialist to join our team for a 6-month project with IF Recruitment.Project Overview:The successful candidate will work on-site and be responsible for providing high-level technical support for O365 applications, Teams, Outlook/Exchange, and the Office suite of applications.Key Responsibilities:...
-
Technical Expert
3 weeks ago
Edinburgh, Edinburgh, United Kingdom North Lanarkshire Council Full timeJob OverviewWe are seeking a highly skilled and experienced Senior Technician to join our team at Taylor High School. The successful candidate will be responsible for leading the operation of technician services in science, workshop, and ICT.About the RoleThe Senior Technician will be responsible for administrative duties, including managing Conditions of...
-
Technical Support Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom ENODA Full timeENODA is a pioneering company in the energy sector, developing innovative technologies for grid operators and developers. We are seeking an experienced Technical Support Specialist to join our team in Edinburgh, Scotland.About the RoleThis exciting opportunity involves supporting customers by responding to, troubleshooting, and resolving technical issues...
-
Edinburgh, Edinburgh, United Kingdom Bright Purple Full timeJob Overview:Bright Purple is seeking a skilled Technical Support Engineer to join their team in Edinburgh. This role will be at the forefront of ensuring seamless onboarding, resolving technical challenges, and optimising overall customer experiences.About the Role:This position requires collaboration with internal teams, third-party IT providers, and...
-
Technical Solutions Expert
13 hours ago
Edinburgh, Edinburgh, United Kingdom Eden Scott Full time £30,000 - £42,000Join a Thriving Customer Success TeamIn this exciting role as a Technical Support Specialist with Eden Scott, you'll serve as the primary point of contact between clients and the broader business. This exceptional opportunity is with one of Scotland's most innovative tech companies and a true market leader.
-
Technical Sales Representative
3 weeks ago
Edinburgh, Edinburgh, United Kingdom LINK TECHNICAL RECRUITMENT LTD Full timeAbout the Opportunity:This is an exciting opportunity to work as an Account Manager for a specialist equipment supplier. As a key member of our team, you will be responsible for managing existing client relationships, identifying new business opportunities, and providing expert advice and support to clients.In return, you can expect a competitive salary of...
-
Electronics Commissioning Expert
24 hours ago
Edinburgh, Edinburgh, United Kingdom HSB Technical Full timeJob Description: HSB Technical Ltd is a leading recruitment consultancy specializing in the Power & Propulsion, Shipbuilding, Shipping & Energy sectors. We are currently hiring an experienced ROV Electronics Technician to join our team in Edinburgh. This role requires a strong background in electronics, offshore experience, and excellent technical skills....
-
Senior Enterprise Technical Support Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Adobe Full timeCompany OverviewChanging the world through digital experiences is at the heart of Adobe's mission.We are a leader in empowering individuals and businesses to create engaging digital content, applications, and experiences. Our team is passionate about delivering exceptional employee experiences where everyone is respected and has access to equal...
-
Tech Infrastructure Expert
2 weeks ago
Edinburgh, Edinburgh, United Kingdom In Technology Group Full timeRole Overview:In Technology Group is looking for a highly skilled 3rd Line IT Engineer to join their team in Edinburgh City Centre. This role involves providing expert technical support to clients, working on a variety of projects, and ensuring the smooth operation of infrastructure and critical services.Main Objectives:To provide expert technical support to...
-
Technical Director
1 day ago
Edinburgh, Edinburgh, United Kingdom Edinburgh City Football Club Limited. Full timeWe are seeking a highly experienced Technical Director - Java and Cloud Expert to lead our core squads in Edinburgh. As a key member of our team, you will be responsible for developing and maintaining high-quality software solutions using cutting-edge technologies.The company has a strong focus on innovation, collaboration, and professional development. Our...
-
Dunedin IT Technical Services Expert
2 days ago
Edinburgh, Edinburgh, United Kingdom Dunedin IT Limited Full timeAbout the PositionWe are seeking an IT Support Engineer to join our team in Glasgow or Edinburgh. This is an exciting opportunity to work with a range of clients across Scotland and England, providing technical support and guidance.You will work closely with our helpdesk team to resolve technical issues via phone and email. Your expertise will also be...