Strategic Customer Engagement Manager

5 days ago

London, Greater London, United Kingdom Amazon Full time
Job Description

Amazon Web Services (AWS) is seeking a highly skilled professional to join our Strategic Customer Engagements (SCE) team as a Strategic Customer Engagement Manager. This role will be responsible for driving revenue growth, adoption, and customer satisfaction through strategic customer engagements.

Key Responsibilities
  • Develop and Execute Strategic Customer Engagement Plans: Collaborate with cross-functional teams to develop and execute strategic customer engagement plans that drive revenue growth and customer satisfaction.
  • Build and Maintain Strong Customer Relationships: Build and maintain strong relationships with key customers to understand their business needs and develop solutions that meet their requirements.
  • Lead Commercial Strategy and Deal Execution: Lead the commercial strategy and deal execution for strategic, complex, or highly competitive commercial opportunities.
  • Develop and Present Deal Proposals: Develop and present deal proposals to customers, highlighting the value proposition of AWS solutions.
  • Collaborate with Internal Stakeholders: Collaborate with internal stakeholders, including sales, marketing, and product teams, to ensure alignment and effective execution of customer engagement plans.
Requirements
  • 12+ Years of Experience: 12+ years of experience working with customers on substantial, strategic, and complex software or cloud services/infrastructure deals.
  • C-Level Executive Experience: Experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, and legal and internal stakeholders for sizeable commercial/enterprise deals.
  • Fluency in German: Fluency in German required; multilingual a plus.

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