Senior Technical Application Manager

4 weeks ago


Oxford, Oxfordshire, United Kingdom Oxford Nanopore Technologies Full time
Job Summary

Oxford Nanopore Technologies is a leading provider of innovative sequencing solutions. We are seeking a highly skilled Senior Technical Application Manager to join our team in the UK. As a key member of our technical support team, you will be responsible for providing leadership, guidance, and direction to our regional Technical Application Scientists. Your primary focus will be on ensuring high-quality support, training, and consultancy to our customers.

Key Responsibilities
  • Provide leadership and guidance to the regional Technical Application Scientists team.
  • Monitor team and individual key performance indicators to ensure optimal team performance and effectiveness.
  • Recruit Technical Application Scientists to the team as needed.
  • Plan and implement onboarding and support strategies for our customer base to drive device utilization and customer success.
  • Improve in-field product performance by bringing the customer voice to key functional teams.

Requirements
  • PhD degree in life sciences or BSc/MSc with relevant experience.
  • Previous team leader experience of managing a small team.
  • Commercial experience with technical support or customer-facing roles.
  • Experience supporting customers with clinical applications.

What We Offer
We offer an attractive bonus, generous pension contributions, private healthcare, and an excellent starting salary. Our beautiful, landscaped surroundings provide a wonderful working environment. If you are looking to utilize your skills to make a difference, consider joining our team and apply today.

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