Technical Applications Manager

4 weeks ago


Oxford, Oxfordshire, United Kingdom newscientist - Jobboard Full time
Job Title: Technical Applications Manager

Oxford Nanopore Technologies is a leading company in the field of nanopore sequencing, with a global presence and a commitment to innovation. We are seeking a highly skilled Technical Applications Manager to join our team in the UK.

The successful candidate will be responsible for managing a team of Technical Application Scientists, providing high-quality support, training, and consultancy to our customers. Key responsibilities include:

  • Monitoring team and individual key performance indicators to ensure optimal team performance and effectiveness.
  • Improving in-field product performance by bringing the customer voice to key functional teams.
  • Ensuring high levels of customer satisfaction by reviewing customer feedback and monitoring team and individual key performance indicators.
  • Ensuring minimal downtime on devices in the field by driving the timely resolution of issues and providing effective feedback to internal teams.
  • Assisting in the planning and implementation of onboarding and support strategies for Channel Partners.
  • Effectively communicating customer feedback to relevant internal teams to allow for quick improvement of in-field product and service performance.
  • Triage cases in the Technical Support queue and monitor workload distribution within regional teams.
  • Monitoring training workload and distributing trainings based on expertise and availability of the local team.
  • Recruiting and onboarding Technical Applications Scientists in line with company and departmental goals and timelines.

Essential qualifications include a PhD degree in life sciences or a BSc/MSc with relevant experience, as well as commercial experience with technical support or customer-facing roles. Desirable qualifications include lab experience with a proven knowledge and understanding of genetics, molecular biology, cell biology, and related fields, as well as experience working with CRM databases and the ability to support in another European language.

We offer a competitive salary, attractive bonus, generous pension contributions, private healthcare, and an excellent working environment. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.



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