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Senior Clinical Applications Specialist

1 month ago

Oxford, Oxfordshire, United Kingdom Oxford Nanopore Technologies Full time
Unlock the Full Potential of Nanopore Sequencing

Oxford Nanopore Technologies is at the forefront of revolutionizing DNA and RNA analysis, empowering scientists worldwide to push the boundaries of knowledge. As a Senior Clinical Applications Specialist, you will play a pivotal role in driving this innovation by providing expert technical support, training, and representation to key strategic partners and customers in the clinical and applied space.

About Us

Our company, founded in 2005 as a spin-out from the University of Oxford, has grown into a global leader with over 1000 employees worldwide. Our cutting-edge technology enables real-time, high-performance, accessible, and scalable analysis of DNA and RNA, used in more than 100 countries to understand biology, diseases, plants, animals, bacteria, viruses, and environments.

Job Description

This exciting opportunity involves working within a cross-functional team to provide high-quality technical expertise, training, consultancy, and representation for key strategic partnerships and customers in the clinical and applied space. The post holder will strengthen our relationship with scientists in the applied field, ensuring successful adoption, evaluation, and implementation of end-to-end solutions aligned with our vision and strategy.

Key Responsibilities:
  • Provide front-line clinical and applied applications solutions support to external partners and closed early access customers on all aspects of the Nanopore sequencing workflow, including sample preparation, sequencing, and data analysis.
  • Support the implementation and adoption of new clinical and applied solutions, troubleshooting, and guiding them during early access phases.
  • Work with customers in their labs to run the new workflows end-to-end to gather good quality feedback on product performance, usability, etc.
  • Collaborate with internal teams to complete the evaluation of external partner solutions and provide high-quality technical feedback to project leads.
  • Together with the Global Director, support external partners' training and onboarding, managing 2nd line technical support during project phases and early commercialization.
  • Develop technical documentation and train global technical support teams, working with the Global Technical Director and Technical Enablement team.
Requirements

We are seeking an exceptional individual with:

  • An MSc or PhD in life sciences or equivalent experience.
  • A solid background in lab experience, with proven knowledge and understanding of genetics, molecular biology, cell biology, and related fields.
  • Experience working in clinical or diagnostic labs/organizations.
  • Experience within a regulated environment.
  • Previous experience with oral presentations, teaching, or training other scientists.
  • Commercial experience with support or within a customer-facing role would be a plus.
  • Previous experience as a Field Applications Scientist within a clinical market would be desirable.
What We Offer

We offer an attractive salary, bonus, generous pension contributions, private healthcare, and excellent benefits. Please note that no terminology in this job description is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation.

The estimated salary for this position is $85,000 - $110,000 per year, depending on location and experience.