Business Systems Analyst

1 month ago


Cambridge, Cambridgeshire, United Kingdom Darktrace Full time

As a Business Systems Analyst at Darktrace, you will play a key role in implementing an overarching architecture that aligns with the company's goals. You will work closely with business teams and technical teams to establish and implement scalable solutions, with a heavy focus on Salesforce. Your expertise in Salesforce, including Sales Cloud, Service Cloud, and Salesforce CPQ, will be essential in formulating use cases and designing project requirements.

Key Responsibilities:
  • Coordinate with business stakeholders to identify business requirements and translate them into scalable solutions.
  • Manage various business systems projects, including gathering information, planning, and executing projects.
  • Work with the design team to ensure that the most significant business operations are addressed.
  • Educate and promote CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
  • Plan and monitor large projects by ensuring that needs are within scope and communicating any variances for inclusion in the change control process.
  • Maintain a functional grasp of the business requirements and project solutions.

We welcome applicants with excellent knowledge of and shown proven expertise with Salesforce, including Sales Cloud, Service Cloud, and Salesforce CPQ. Ideally, you have expertise in development tools and processes that will aid in formulating use cases and designing project requirements. (Gitlab, Confluence, JIRA, ServiceNow) As well as excellent knowledge of Scrum, Agile, SAFe, DevOps.

Ability to grasp the requirements from various business units and translate/present into technical outputs. Salesforce implementation experience across the whole Software Development Lifecycle (SDLC) is a plus.

What We Offer:
  • 23 days' holiday + all public holidays, rising to 25 days after 2 years of service.
  • Additional day off for your birthday.
  • Private medical insurance which covers you, your cohabiting partner and children.
  • Life insurance of 4 times your base salary.
  • Salary sacrifice pension scheme.
  • Enhanced family leave.
  • Confidential Employee Assistance Program.
  • Cycle to work scheme.


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