Customer Support Advocate
7 days ago
About the Position
This is a 37.5-hour-per-week opportunity that involves answering inbound calls from customers who need assistance with their policy claims. You will deal with various situations, from vehicles that won't start at home addresses to roadside breakdowns or road traffic accidents. Your primary responsibility will be to offer verbal support and advice to customers, delivering a market-leading standard of customer care while working closely with our nationwide network of recovery agents and colleagues from other departments.
Responsibilities
- Answer inbound calls from customers wishing to make a claim on their policy
- Deal with customers in different situations, ranging from vehicles that won't start at home addresses to roadside breakdowns or road traffic accidents
- Offer verbal support and advice to customers regarding their breakdown or motor incident
- Liaise with our nationwide network of recovery agents and colleagues from other departments
Benefits
We offer a competitive salary of £28,000 - £35,000 per annum, depending on experience. As well as a competitive salary, we provide a range of benefits, including a death-in-service benefit, company pension scheme, and enhanced maternity and paternity leave packages.
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