Customer Service Ambassador

10 hours ago


Harrogate, North Yorkshire, United Kingdom 1st Select Full time
About 1st Select

We are a dynamic organization dedicated to delivering exceptional services to our customers in their neighbourhoods and communities. Our team is passionate about making a real difference in people's lives, and we are seeking a highly motivated individual to join us as a Customer Service Ambassador.

Job Summary

This role requires a flexible and open-minded individual who can work collaboratively with the Neighbourhood Team to achieve continuous improvement in operational performance. The successful candidate will be an ambassador for 1st Select, assisting in the delivery of outstanding services that demonstrate our values of being Local, Approachable, and Customer-Focussed.

Key Responsibilities
  • Assist in the delivery of excellent services that make a real difference to customers' lives, including ensuring our neighbourhoods and properties are well presented and maintained.
  • Work with the Neighbourhood Officer to ensure services delivered by 1st Select are in line with policies and procedures and are customer-focussed and responsive to local needs.
  • Assist the Neighbourhood Officer in engaging with the wider community and relevant community groups for the benefit of customers in our neighbourhoods.
  • Support the Neighbourhood Officer to improve the communities where our customers live and uphold promises made in the Better Place to Live Action Plan.
  • Establish, develop, and maintain effective partnerships with stakeholders, such as police, local authorities, and customers, with a professional approach at all times.
  • Work proactively with the Neighbourhood Officer to recruit and support the Customer Liaison Committee in scrutinizing the performance and delivery of services provided to customers.
  • Deliver improvements identified in customer satisfaction and neighbourhood surveys.
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A customer-focused attitude and a passion for delivering exceptional service.
  • Ability to work flexibly and adapt to changing circumstances.
  • Basic IT skills and proficiency in using computerized housing management systems.
  • Strong analytical and problem-solving skills.
What We Offer

We offer a competitive salary of £25,000 per annum, plus a range of benefits, including:

  • Ongoing training and development opportunities.
  • A collaborative and supportive working environment.
  • The chance to make a real difference in people's lives.

Estimated salary: £25,000 - £30,000 per annum depending on experience.



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