Sales and Client Relations Expert
3 days ago
Estimated Salary: £25,000 - £30,000 per annum
About the Role:We are seeking a highly skilled Sales and Client Relations Expert to join our team at Gemaco Group. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with clients, processing orders efficiently, and providing exceptional customer service.
Key Responsibilities:
- Process client orders via various communication channels and update Apparel as necessary
- Develop and maintain positive relationships with internal and external clients through effective telephone and email communication
- Handle incoming calls, respond to client queries, and escalate issues to relevant personnel when necessary
- Work collaboratively with the Help Scout team to ensure timely client communication and update the daily metric board accordingly
- Process client returns and issue credits when required
- Log any client, internal process, or supplier issues on NCR Smartsheet and update the metric board
- Prioritize process improvement initiatives to minimize lead times
- Act as Culture Lead for our Cullompton office, promoting a positive and productive work environment
- Be accountable for client spend and retention, driving business growth and revenue
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
- Strong organizational and time management skills, with attention to detail and ability to meet tight deadlines
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing workload efficiently
- Ability to think logically and contribute to process improvement initiatives
- Collaborative mindset, working closely with other teams to deliver outstanding client satisfaction
About Gemaco Group:
We are a leading company in the industry, dedicated to delivering exceptional customer service and driving business growth. Our team is passionate about excellence, and we are looking for like-minded individuals to join us.
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