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Concierge Assistant

2 months ago


Bury St, Suffolk, United Kingdom Sanctuary Group Full time
About the Role

We are seeking a skilled and compassionate Concierge to join our team at Sanctuary Supported Living. As a Concierge, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities
  • Develop and maintain positive relationships with customers, helping them to develop life skills and independence.
  • Handle emergency and challenging situations with professionalism and empathy.
  • Organize and run social activities to promote a sense of community and well-being.
  • Conduct regular fire safety checks and ensure the security of the service is maintained.
  • Write and update customer notes to ensure accurate records are kept.
Requirements
  • Experience working with vulnerable adults or young people, preferably in a customer-facing role.
  • Ability to work under pressure and think critically in challenging situations.
  • Excellent communication and interpersonal skills.
  • Confident use of IT systems and software.
What We Offer
  • A competitive hourly rate of £11.61.
  • A comprehensive training program to support your professional development.
  • A range of benefits, including at least 25 days paid holiday and a pension scheme.
  • The opportunity to work for a leading organization that values diversity and inclusion.