Customer Service Representative

5 days ago


Hull, Kingston upon Hull, United Kingdom Wescot Full time

About the Role:

We are seeking a skilled Call Centre Agent to join our team in the Wescot, Hull office. As a Call Centre Agent, you will be responsible for providing exceptional customer service via telephone, handling inbound and dialler-based outbound calls, and working to call KPIs and internal quality standards.

Key Responsibilities:

  • Use empathy and resilience skills to discuss difficult subjects relevant to our financial assessments.
  • Develop and implement affordable repayment plans to help customers achieve financial recovery.
  • Provide tailored support to customers on the road to financial wellbeing.
  • Work collaboratively with colleagues to achieve team goals and objectives.

What We Offer:

We offer a competitive salary and benefits package, including a salary from £24,091.60 based on 40 hours per week, rising depending on experience, and a fantastic monthly bonus where you could earn around an additional £2000 per year.

Training and Development:

We provide a comprehensive four-week office-based induction, Monday to Friday between 08.30am & 4pm (35-hour weeks), and ongoing training and development opportunities to help you grow your career.

Shifts and Working Hours:

We offer 35, 37.5 or 40 hours per week contracts, with the option to work the hours over 4 or 5 days per week post-training. Our 3-week rolling shift pattern ensures you'll always know when you're scheduled to work and can plan a healthy work-life balance.

About Us:

We are a call centre-based business offering a range of financial services to many blue-chip organisations. Our vision is 'to be the industry-leading trusted provider', and we know the only way to achieve that is through our people.



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