Customer Service Representative

3 weeks ago

Hull, Kingston upon Hull, United Kingdom Sewell Group Full time

Position Overview: At Sewell Group, our Retail Sales Representatives play a crucial role in providing exceptional service to our clientele. This position involves operating the cash register, maintaining the store and forecourt, restocking merchandise, and ensuring cleanliness throughout the facility. We seek enthusiastic individuals who can warmly welcome our customers and consistently meet their expectations as a trusted local retailer.

Reporting Structure: All team members will report to the Operations Manager, Site Manager, and Supervisor, with a focus on delivering a premier customer experience and maintaining a shopping environment that reflects our commitment to excellence.

Work Schedule: This role requires a commitment of 18.5 hours per week, with fixed shifts that will remain consistent throughout your employment.

Shift Details: Typical shifts include evenings and weekends.

Key Responsibilities:

  • Welcome customers and provide outstanding service, assisting them with their shopping needs and fostering relationships to encourage repeat visits.
  • Monitor the store and forecourt to ensure a positive shopping experience for all customers.
  • Manage fuel pump authorizations and process transactions at the cash register, handling cash and card payments responsibly.
  • Assist with inventory management, including receiving and verifying deliveries, restocking shelves, and ensuring product rotation.
  • Offer guidance and information about products, services, and promotions to enhance customer satisfaction.
  • Maintain cleanliness and organization throughout the store, including the checkout area and forecourt, to uphold our high standards.
  • Stay vigilant regarding security within the store and forecourt.
  • Provide support during staff absences as needed.

Candidate Requirements:

  • A genuine passion for delivering top-notch customer service.
  • A flexible approach to shift coverage, including willingness to work additional hours when necessary.
  • A proactive attitude and ability to work independently.
  • A friendly, approachable demeanor with a professional attitude.
  • Strong teamwork skills and the ability to thrive in a busy environment.
  • A commitment to personal growth and development.

Employee Benefits:

In addition to a competitive hourly wage, our employees enjoy a variety of financial, wellness, and training benefits, including:

  • Annual bonus opportunities.
  • Discounts at Sewell onthego Stores and on fuel purchases.
  • Access to extensive retail discounts across various sectors.
  • Complimentary support services for emotional, practical, and financial needs.
  • Paid training to equip you with the skills necessary for delivering exceptional customer service.
  • Recognition for length of service and special milestones.
  • Paid volunteering days each year.

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