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Customer Service Representative
2 months ago
We are seeking a skilled and empathetic Customer Service Representative to join our team at Cabot Credit Management Group Limited. As a Call Centre Specialist, you will play a vital role in supporting our customers to achieve financial health.
Key Responsibilities- Use your expertise and commitment to customer service to help our customers achieve financial wellbeing.
- Tailor affordable repayment plans to help our customers on the road to financial recovery.
- Handle inbound and dialler-based outbound calls to provide exceptional customer service via telephone.
- Work to call KPIs and internal quality standards.
- A competitive salary and benefits package, including a salary from £24,091.60 based on 40 hours per week, rising depending on experience.
- A fantastic monthly bonus where you could earn around an additional £2000 per year.
- 31 days holiday including bank holidays.
- Optional private healthcare plan (BUPA).
- Site-specific monthly events, plus summer and winter celebrations.
- Enhanced maternity/paternity and adoption leave pay.
- Gym membership discount.
- Access to free financial advice & services.
- Life insurance (2 x annual salary).
- Discounts and cash back on hundreds of high-street shops.
- Lots of great incentives where you can win a range of prizes and rewards.
- Access to our bespoke qualification programmes.
- A hybrid working business, offering employees the ability to blend between office and home working for better work-life balance.
We are a call centre-based business offering a range of financial services to many blue-chip organisations. Our vision is 'to be the industry-leading trusted provider', and we know the only way to achieve that is through our people.
Diversity and inclusion are very important to us at Cabot Credit Management Group Limited, and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
