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Customer Service Representative
1 month ago
Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team at Wescot. As a Customer Service Representative, you will be responsible for handling inbound and dialler based outbound calls, providing exceptional customer service via telephone, and confidently handling calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
Key Responsibilities:
- Handling inbound and dialler based outbound calls.
- Providing exceptional customer service via telephone.
- Confidently handling calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
- Hitting your call KPIs and quality standards.
- Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.
What We Offer:
- A salary starting from £24,091 per annum with the opportunity to progress.
- 31 days holiday (pro rata) - including all bank holidays and the opportunity to take an additional five day's unpaid holiday each year.
- Discount and cash back on hundreds of high-street shops.
- Fun incentives – including seasonal parties, team breakfast's, pizza days, and games to name a few.
- The option to work the hours over 4 days or 5 days per week post training.
- Hybrid working - once you're fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance.
Training and Shifts:
We want you to feel confident and supported throughout your journey with us at Wescot, and that's why we offer a comprehensive four-week training programme in office Monday-Friday.
Once you're ready to go, you'll move into our weekly shift patterns, with the option to choose either a 35, 37.5 or a 40-hour contract. Our opening hours are between Monday – Friday 8am – 8pm and Saturdays 8am – 4pm. Saturdays are 1 in 3 with a day off during the week the Saturday is worked.
