Customer Service Representative

1 month ago


Hull, Kingston upon Hull, United Kingdom Wescot Full time
About the Role

We are seeking a skilled and empathetic Customer Service Representative to join our team at Wescot. As a Customer Service Representative, you will play a vital role in supporting our customers to achieve financial wellbeing.

Key Responsibilities
  • Provide exceptional customer service via telephone, handling inbound and dialler-based outbound calls.
  • Use your empathy and resilience skills to discuss difficult subjects relevant to our financial assessments.
  • Tailor affordable repayment plans to help our customers on the road to financial recovery.
  • Work to call KPIs and internal quality standards.
What We Offer
  • A competitive salary and benefits package, including a fantastic monthly bonus.
  • 31 days holiday including bank holidays.
  • Optional private healthcare plan (BUPA).
  • Site-specific monthly events, plus summer and winter celebrations.
  • Enhanced maternity/paternity and adoption leave pay.
  • Gym membership discount.
  • Access to free financial advice & services.
  • Life insurance (2 x annual salary).
  • Discounts and cash back on hundreds of high-street shops.
  • Lots of great incentives where you can win a range of prizes and rewards
  • Access to our bespoke qualification programmes.
  • Once you're fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work-life balance
About Us

We are a call centre-based business offering a range of financial services to many blue-chip organisations. In 2017, Wescot became part of Cabot Credit Management, which in turn is part of Encore Capital Group. Wescot has over 1,200 employees across 4 UK-based locations – Hull, Glasgow, Saltcoats, and Telford. Our vision is 'to be the industry-leading trusted provider', and we know the only way to achieve that is through our people.



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