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Customer Service Representative

2 months ago

Hull, Kingston upon Hull, United Kingdom Sewell Group Full time

Position Overview: As a Customer Service Representative at Sewell Group, you will play a vital role in providing exceptional service to our valued customers. Your responsibilities will include operating the cash register, maintaining the cleanliness of the store and forecourt, restocking shelves, and ensuring a welcoming environment for shoppers.

Key Responsibilities:

  • Welcome customers and deliver outstanding service, assisting them with their shopping needs and fostering relationships for repeat business.
  • Monitor the store and forecourt to ensure a pleasant shopping experience.
  • Handle cash and card transactions accurately while authorizing fuel pumps.
  • Manage stock levels by accepting deliveries, checking inventory, restocking shelves, and ensuring product rotation.
  • Provide guidance to customers regarding products, services, and promotions.
  • Maintain cleanliness and organization throughout the store, including the checkout area and forecourt.
  • Be vigilant about security within the store and on the forecourt.
  • Offer support during peak times, including covering for colleagues during absences.

Qualifications:

  • A strong commitment to delivering exceptional customer service.
  • A flexible approach to work, with a willingness to cover additional shifts as needed.
  • A proactive attitude and the ability to work independently as well as part of a team.
  • A friendly demeanor and professional appearance.
  • A willingness to learn and grow within the company.

Benefits:

In addition to a competitive hourly wage, we offer a range of benefits designed to support your well-being and professional development, including:

  • Annual bonus opportunities.
  • Discounts at Sewell onthego stores and on fuel purchases.
  • Access to a variety of retail discounts.
  • Support services for emotional, practical, and financial needs.
  • Comprehensive training programs to enhance your skills and service delivery.
  • Recognition for length of service and special milestones.
  • Paid volunteering days to give back to the community.