Customer Service Representative

5 days ago

Hull, Kingston upon Hull, United Kingdom TransPennine Express Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Hull Railway Station. As the face of TransPennine Express, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our passengers.

Key Responsibilities
  • Provide outstanding customer service to passengers, responding to their queries and resolving issues in a professional and courteous manner.
  • Sell a full range of multi-modal tickets to customers, handling cash and operating a point-of-sale system.
  • Work from the station ticket office, as well as outside the office to reinforce our customer service provisions and assist passengers with train service information.
  • Minimize delays and positively impact on the customer experience to ensure we deliver our vision of 'providing a great service every day' to our customers.
Requirements
  • Excellent customer service skills, with the ability to remain calm and composed under pressure.
  • Friendly and approachable manner, with the ability to engage with customers in a positive way.
  • Ability to speak clearly and confidently, with good communication skills.
  • C.S.E A - C grade (or equivalent qualification) in Maths and English.
  • Computer literate with the ability to use Microsoft packages.
  • Ability to get to and from the location without relying on the rail service or public transport due to shift start times.
What We Offer
  • Excellent career prospects, with opportunities for professional development and growth.
  • A personal development plan, tailored to your individual needs and goals.
  • Structured training and development, to ensure you have the skills and knowledge required to excel in your role.
  • Competitive salary, paid on a 4-weekly basis.
  • Generous annual leave entitlement, allowing you to relax and recharge.
  • Free TransPennine Express rail travel for you and your dependants.
  • Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 year's service for you and your dependants.
  • Free & Confidential Employee Assistance Program and Wellbeing Portal, available 24/7 to support you with any issues you may be facing.
  • Option to join the Railway Pension Scheme, with significant employer contributions.
  • Family friendly maternity and paternity benefits.
  • Plus, high street and lifestyle discounts, as well as a cycle to work scheme.

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