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Customer Service Representative
2 months ago
Customer Service Assistant
**Job Summary**
Elevation Recruitment Group is seeking a skilled Customer Service Assistant to join our team. As a key member of our contracts and customer service teams, you will play a vital role in ensuring excellent customer service and contract management.
**Key Responsibilities:**
* Handle customer inquiries via phone, email, and in-person, ensuring high levels of customer satisfaction.
* Communicate with clients to ensure their requirements are met throughout the contract lifecycle.
* Track and update contract records, ensuring compliance with company policies and deadlines.
* Coordinate between the production team and clients to ensure orders are processed and delivered on time.
* Support the sales team in managing client accounts and resolving any customer issues.
* Assist with client onboarding and maintaining customer relationships.
* Prepare reports on customer service metrics and contract performance.
* Provide administrative support to the contracts and customer service teams, including data entry and file management.
**Requirements:**
* Experience providing excellent customer service both verbal and written.
* Ability to work in a fast-paced, creative environment.
* Strong organizational skills and attention to detail.
**What We Offer:**
* Professional development and career growth opportunities.
* A dynamic and supportive work environment.
**About Us:**
Elevation Recruitment Group is a leading recruitment agency specializing in contract management and customer service. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.
