Customer Service Representative

4 weeks ago


Hull, Kingston upon Hull, United Kingdom AaGlobal Full time

To support our continued success, we are seeking a highly skilled and motivated individual to fill the role of Customer Service Representative at AaGlobal in Hull. This is a fantastic opportunity to develop your skills and contribute to the growth of our rapidly expanding organisation.

Main Responsibilities

  • Provide exceptional customer service to clients and interpreters via phone and email, ensuring a professional and courteous manner at all times.
  • Work collaboratively with the team to achieve shared goals and objectives.
  • Manage face-to-face interpreting bookings, allocating tasks to available interpreters as needed.
  • Handle client dissatisfaction and requests for information with professionalism and poise.
  • Ensure accurate data entry and maintain a high level of attention to detail.

Requirements

  • Previous experience in a call centre or customer service environment.
  • Proficiency in Microsoft Office suite and ability to learn new software.
  • Excellent communication and interpersonal skills.
  • Proactive and self-motivated individual with a strong work ethic.
  • Ability to handle high call volumes and meet targets.

Desirable

  • Knowledge of other languages may be an advantage.


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