Local Advice Service Manager

2 weeks ago


Oldbury, United Kingdom Citizens Advice Sandwell & Walsall Full time
Role Description:
As a Local Advice Service Manager with Citizens Advice Sandwell & Walsall, you will be responsible for leading and managing the advice session, ensuring the delivery of high-quality services and providing clear leadership to your team. Your primary focus will be on supervising volunteers and staff, promoting a culture of excellence, and fostering a positive working environment that prioritizes client needs.

About the Team:
You will join a dynamic team committed to delivering exceptional client services. Our organization values social justice and strives to create a fair society by providing free, independent, and confidential advice to those who need it most. As a manager, you will play a crucial role in shaping the future of our services and driving positive change in your community.

Key Responsibilities:
* Supervise and manage volunteers and staff, ensuring they have the necessary skills and knowledge to provide high-quality advice
* Create a positive and inclusive work environment that promotes diversity, equity, and inclusion
* Develop and implement strategies to improve advice quality, service delivery, and overall performance
* Collaborate with colleagues and external partners to achieve shared goals and objectives
* Participate in organizational learning and development activities, staying up-to-date with best practices and emerging trends

Benefits and Compensation:
This role offers a competitive salary of £27,319 per annum, along with a comprehensive benefits package, including a pension scheme, flexible working arrangements, and generous holiday entitlement.

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