Community Advice Manager

2 days ago


Oldbury, Sandwell, United Kingdom Citizens Advice Sandwell & Walsall Full time

Citizens Advice Sandwell & Walsall is committed to delivering high-quality services to our community.

About Our Organisation

We operate through a network of independent local charities, delivering services from over 600 local outlets, community centres, GPs' surgeries, and prisons across England and Wales.

Job Description
  • Role Summary: This role involves leading and managing the advice session, ensuring high-quality services are delivered and providing clear leadership to our team.
  • Key Responsibilities:
    • Manage the practicalities of the advice session and ensure adequate staffing and resources are available.
    • Maintain technical knowledge up to date and provide support and supervision to individual volunteers and staff.
    • Monitor case records and telephone calls to meet Quality Assurance standards.
    • Lead on the quality of advice within your locality and attend regular QAA meetings.
  • Requirements:
    • Strong leadership and management skills
    • Ability to maintain technical knowledge up to date
    • Excellent communication and interpersonal skills
    • Ability to work flexibly and manage multiple priorities
  • Benefits:
    • Competitive salary: £27,319 per annum
    • Flexible working hours
    • Pension scheme
    • Generous holiday entitlement
    • Refer a friend/family member incentive scheme
    • Annual pay reviews


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