Community Advice Manager
2 days ago
Citizens Advice Sandwell & Walsall is committed to delivering high-quality services to our community.
About Our OrganisationWe operate through a network of independent local charities, delivering services from over 600 local outlets, community centres, GPs' surgeries, and prisons across England and Wales.
Job Description- Role Summary: This role involves leading and managing the advice session, ensuring high-quality services are delivered and providing clear leadership to our team.
- Key Responsibilities:
- Manage the practicalities of the advice session and ensure adequate staffing and resources are available.
- Maintain technical knowledge up to date and provide support and supervision to individual volunteers and staff.
- Monitor case records and telephone calls to meet Quality Assurance standards.
- Lead on the quality of advice within your locality and attend regular QAA meetings.
- Requirements:
- Strong leadership and management skills
- Ability to maintain technical knowledge up to date
- Excellent communication and interpersonal skills
- Ability to work flexibly and manage multiple priorities
- Benefits:
- Competitive salary: £27,319 per annum
- Flexible working hours
- Pension scheme
- Generous holiday entitlement
- Refer a friend/family member incentive scheme
- Annual pay reviews
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