Senior Advice Coordinator

2 weeks ago


Oldbury, Sandwell, United Kingdom Citizens Advice Sandwell & Walsall Full time

We are seeking an experienced Community Advice Manager to lead and manage our advice session in Sandwell & Walsall.

About the Role

The successful candidate will be responsible for ensuring high-quality services are delivered, providing clear leadership to the team, and maintaining technical knowledge up to date.

Key Responsibilities
  • Leadership: Manage the practicalities of the advice session, including staffing and resources.
  • Technical Knowledge: Maintain technical knowledge up to date and provide support and supervision to individual volunteers and staff.
  • Quality Assurance: Monitor case records and telephone calls to meet Quality Assurance standards.
  • Team Development: Lead on the quality of advice within your locality and attend regular QAA meetings.
Requirements
  • Strong leadership and management skills
  • Ability to maintain technical knowledge up to date
  • Excellent communication and interpersonal skills
  • Ability to work flexibly and manage multiple priorities
What We Offer
  • Competitive Salary: £27,319 per annum
  • Benefits: Flexible working hours, pension scheme, generous holiday entitlement, refer a friend/family member incentive scheme, and annual pay reviews


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