Service Manager

4 weeks ago


Oldbury, Sandwell, United Kingdom Citizens Advice Sandwell & Walsall Full time
About the Job

Citizens Advice Sandwell & Walsall is seeking a highly skilled Service Manager - Advice Team to lead and manage the advice session.

Role Overview

This role involves managing the practicalities of the advice session, ensuring adequate staffing and resources.

The successful candidate will have experience in managing teams, leading quality assurance initiatives, and developing volunteers.

Responsibilities
  1. Session Management: Manage the advice session, including staffing and resource allocation.
  2. Volunteer Development: Develop volunteers' skills and competencies through training and mentorship.
  3. Quality Assurance: Lead quality assurance initiatives to ensure high-quality services are delivered.
Working with Us

We offer a competitive salary, generous annual leave, and a pension scheme.



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