Omnichannel Service Expert
4 weeks ago
We are seeking an Omnichannel Service Expert to join our dynamic team at Motorpoint Ltd. As a key player in our sales support function, you will be responsible for delivering exceptional customer experiences across various channels.
About the RoleThis position involves managing customer interactions, resolving queries and complaints, and collaborating with internal teams to ensure seamless customer experience.
Main Responsibilities- Deliver outstanding customer service, responding to customer inquiries and resolving issues efficiently.
- Collaborate with internal teams to ensure effective resolution of customer complaints and concerns.
- Utilize our CRM system to track and resolve customer issues, maintaining accurate records and reports.
To succeed in this role, you will need:
A full UK driving license.
Exceptional customer service skills, with a focus on meeting and exceeding customer expectations.
Strong communication, teamwork, and problem-solving abilities.
A keen interest in the automotive industry and a passion for delivering exceptional customer experiences.
What We Offer- A competitive hourly rate of approximately £18.00 per hour + bonus, reflecting your skills and contributions.
- A comprehensive benefits package, including paid time off, 28 days' holiday, and long-service awards.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A supportive work environment that fosters collaboration and growth.
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