Sales Support Specialist

17 hours ago


Oldbury, Sandwell, United Kingdom Motorpoint Ltd Full time

Motorpoint Ltd is a pioneering omnichannel car retailer dedicated to providing exceptional customer experiences. As a Sales Support Specialist, you will be at the forefront of this mission, ensuring customers receive top-notch service and support.

About the Role

This position involves delivering customer service excellence, handling administration tasks, and collaborating with internal teams to resolve customer queries and complaints.

Main Responsibilities
  • Provide exceptional customer service through various channels, prioritizing customer satisfaction.
  • Manage administrative processes efficiently, utilizing our CRM system to track and resolve customer issues.
  • Work closely with colleagues to ensure seamless customer experience and high-quality service delivery.
Requirements

To succeed in this role, you will need:

A full UK driving license.

Excellent customer service skills, with a focus on meeting and exceeding customer expectations.

Strong communication, teamwork, and problem-solving abilities.

A keen interest in the automotive industry and a passion for delivering exceptional customer experiences.

What We Offer
  • A competitive hourly rate of approximately £18.00 per hour + bonus, reflecting your skills and contributions.
  • A comprehensive benefits package, including paid time off, 28 days' holiday, and long-service awards.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive work environment that fosters collaboration and growth.


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