Retail Sales Support Professional

2 days ago


Oldbury, Sandwell, United Kingdom Motorpoint Ltd Full time

Motorpoint Ltd is the UK's leading omnichannel car retailer, offering an extensive range of nearly new vehicles.

We strive to provide exceptional customer choice, quality, service, and value through various shopping channels.

In this role, you will support our sales team in delivering outstanding customer experiences.

Job Description

This role involves:

  1. Providing exceptional customer service, exceeding customer expectations, mainly over the phone and also face-to-face.
  2. Managing administrative tasks, such as pre and post-collection queries and issues, utilizing empathy and efficiency to resolve customer complaints.
  3. Utilizing our CRM system daily to create customer cases and ensure actions are taken until the issue is resolved.
  4. Contacting relevant internal parties to process enquiries and complaints correctly.
  5. Collaborating with the team to meet customer service targets every month.
Requirements

A full UK driving license is essential. We seek individuals committed to providing great customer service and possessing strong people, communication, and organizational skills.

Estimated Salary Range: £25,500 - £30,000 per annumBenefits:
  • Paid time off every month to pursue hobbies.
  • 28 days holiday plus additional days off for life events.
  • Holidays for length of service.
  • Long service awards.
  • Staff discounts on cars and finance options.
  • Discounts & cash back at high street retailers & restaurants through 'My M.O.T'.
  • Cycle to work scheme.
  • Pension scheme.
  • Enhanced parental leave.
  • Employee Assistance Programme (EAP).
  • Vocational and personal development training courses.
  • Sharesave scheme (SAYE).

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