Quality Assurance Specialist

6 days ago


Oldbury, Sandwell, United Kingdom Citizens Advice Sandwell & Walsall Full time
Job Description

We are seeking a Quality Assurance Specialist to lead and manage the advice session at Citizens Advice Sandwell & Walsall.

About the Role

This is an exciting opportunity to drive quality assurance initiatives and develop volunteers' skills and competencies.

The successful candidate will have experience in managing teams, leading quality assurance initiatives, and developing volunteers.

Key Responsibilities
  • Quality Assurance: Lead quality assurance initiatives to ensure high-quality services are delivered.
  • Volunteer Development: Develop volunteers' skills and competencies through training and mentorship.
  • Session Management: Manage the advice session, including staffing and resource allocation.
Benefits

We offer a competitive salary of £27,319 per annum, 26 days annual leave (plus bank holidays), and a pension scheme.



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