Senior Customer Journey Specialist

19 hours ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

As a senior customer journey specialist at Air IT Limited, you will have the opportunity to challenge the status quo, shape strategies, and make a lasting impact on our organization's customer experience. In this role, you will collaborate across teams to influence and enhance specific customer touchpoints, using the voice of the customer to challenge the business and implement improvements in day-to-day operations and strategic initiatives.

Key Responsibilities:
  • Customer Engagement: Foster strong relationships with customers, stakeholders, and team members to drive customer-centric outcomes.
  • Process Improvement: Develop and implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
  • Metrics & Reporting: Develop and track key performance indicators (KPIs) to measure customer experience, and create actionable reports for leadership.
  • Collaboration & Communication: Build strong working relationships with cross-functional teams to drive customer-centric initiatives and communicate effectively with stakeholders.

The estimated annual salary for this role is £55,000 - £75,000, based on industry standards and market conditions.



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