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Customer Success Project Manager

1 month ago

Tadworth, Surrey, United Kingdom People Source Consulting trading as Experis Full time
Customer Success Project Manager

Role: Customer Success Project Manager

Location: UK

Onsite work: Must be onsite min 3x days per week

Salary: Competitive

Travel: There will be some travel required to customer sites approx 25% of your time, therefore a full valid UK driving licence is essential.

This Customer Success Project Manager role has overall responsibility for ART Sewer, Point Colour and Customer Framework projects and responsible for the customer journey including building relationships, overseeing and managing the key implementation activities, onboarding, expanding, and renewing of projects.

Managing the project managers and collaborating with cross-functional teams to ensure the successful delivery of projects, having a technical understanding of our digital solutions, while meeting all stakeholders' expectations and adhering to quality standards.

Project milestones delivered on time, to cost and of a high quality including resolving issues and initiating appropriate corrective action.

You must have a proven track record in successfully delivering complex projects within budget and on schedule.

Having technical knowledge to support and deliver projects in the Customer Success team, reporting to the Head of Customer Success (interim) Programme manager long term.

Stakeholders management: position is in close contact with 1) other people part of the same team Service delivery, application engineers, support, project managers. 2) Product management and development team. 3) sales 4) service delivery team.

Your daily role:

  • Deliver all aspects of our project delivery from costing, forecasting, planning, resource, implementation, delivery, budgets.
  • Ensure that project technical scope, costs, quality, time parameters are managed and updated throughout project life cycle and ensure gross margin budgets are achieved.
  • Ensure processes for delivering contractual obligations are in place and being followed.
  • Act as a champion for our customer, monitoring data, driving SLA performance, creating added value.
  • Ensure that work carried out meet documented quality, health and safety and environmental standards. Always strive for continual improvement.
  • Identify and manage potential risks and issues within the project implementing appropriate mitigation strategies with clear accountability and ownership to the teams and communication to key stakeholders
  • Conduct post-project evaluations to identify areas for improvement and implement lessons learned
  • Foster a collaborative and positive team environment, promoting continuous improvement and professional development.

You will be targeted against:

  • Number of assets/deployments under management and continuous customer engagement/progress review and health check meetings.
  • Able to cross sell (account revenue growth), drive renewal and expansion rates.
  • Delivering on KPIs set against each project

Key skills:

  • Degree in management, technical or engineering field
  • Prince 2 Practitioner level or other project management skills/certification
  • Fluent in English (verbal and written); additional languages an advantage.
  • Demonstrated use of process improvement techniques an advantage

How to apply?

Please send a CV to danielle.chapman@experis.co.uk