Data-Driven Customer Experience Strategist for Global Brands
2 days ago
Unlocking Business Growth through Data Analytics
">At Kimberly-Clark, we're committed to driving innovation, growth, and impact. As a global leader in the consumer goods industry, we're always looking for talented professionals like you to join our team.
About the Role:
We're seeking a highly motivated and experienced Data-Driven Customer Experience Strategist to lead our International Family and Professional Care segment's customer experience data and analytics initiatives. In this role, you'll work closely with cross-functional teams to develop and execute strategies that drive business growth and improve customer satisfaction.
About You:
You have a proven track record of success in data analytics within a B2B environment, with expertise in developing and executing customer experience (CX) analytics strategies and products. Your excellent communication and collaboration skills will enable you to influence senior leaders and drive data-driven decision-making across the organization.
Key Responsibilities:
- Develop and execute CX analytics strategies and products
- Partner with IFP Growth and Accountable Business Units (ABUs) CX teams to embed data-driven decision-making
- Delve into complex data sets to uncover insights that inform business decisions
- Work closely with Digital Technology Solutions and other stakeholders to drive data governance standards
- Improve data literacy and fluency in CX teams to foster a data-driven culture
- Develop advanced analytics capabilities against prioritized B2B use cases
About Our Benefits:
We offer a competitive salary package, including a base salary of
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