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IT Support Specialist

2 months ago


Lancaster, Lancashire, United Kingdom Nextech Group Ltd Full time
Job Title: 1st Line Service Desk Analyst

We are seeking a proactive and enthusiastic 1st Line Service Desk Analyst to join our dynamic team in Lancaster. As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently.

Key Responsibilities:
  • Provide technical support to internal staff via phone, email, or in-person
  • Identify and resolve IT-related issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with the latest IT trends and technologies
Requirements:
  • Previous experience in a customer service or technical support role is preferred but not essential
  • Basic knowledge of Microsoft Windows operating systems and Office 365
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work effectively under pressure and prioritize tasks
What We Offer:
  • Competitive salary ranging from £23,000 to £26,000 per annum
  • Opportunities for career progression and professional development
  • Pension scheme
  • Health and wellness benefits
  • Friendly and supportive work environment