Operational Resource Manager

23 hours ago


Carlisle, Cumbria, United Kingdom Northern Security Limited Full time
Job Title: Operational Resource Manager

Estimated Salary: £35,000 - £45,000 per annum

About Northern Security Limited

We are a leading provider of security services, committed to delivering outstanding service to our clients. Our team is dedicated to ensuring the highest standards of security and customer satisfaction.

Job Description

The Operations Coordinator will report directly to the Head of Operations, playing a critical role in managing forward planning and scheduling of security officers. This position involves rostering 200 plus employees, requiring flexibility Monday to Friday.

  • Develop and implement efficient employee rotas, working towards regularised working patterns and long-term advanced notice of shift allocations.
  • Organise security officer availability, annual leave planning, and dropped shift/absence cover (supported by our 24*7 Control Room).
  • Acquire an in-depth understanding of customer site requirements, ensuring we meet all scheduled and ad hoc needs and that site-specific requests are fulfilled.
  • Buuild and maintain excellent relationships with customers and officers.
  • Be proactive and forward-thinking in planning to achieve an optimised resource schedule that maximises flexibility.
  • Utilise available software tools and systems to create efficient schedules and generate meaningful reports.
  • Complete effective handovers with the senior management team and night shift controllers.
  • Liaise with HR and Operations Management to identify current and future recruitment needs and succession planning goals.
Our Ideal Candidate:
  • Will possess extensive experience of system-based rota planning, ideally within a security/managing resourcing environment.

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