Application Support Specialist
1 month ago
Applications Support Analyst - 9 Month Fixed Term Contract
Fruition IT is seeking an Applications Support Analyst to join their Application Support team. The ideal candidate will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite.
Key Responsibilities:
~ Use ServiceNow for incident, change, and problem management.
~ Progress support requests, keeping stakeholders informed.
~ Develop hardware/software installation plans and follow specifications.
~ Drive continual improvement, sharing insights to enhance team performance and maturity.
Requirements:
~ Strong levels of customer service within IT Support.
~ Desirable knowledge of a Windows Server.
~ CRM, ideally, InterAction+ or a legal specific CRM.
~ ServiceNow.
Fruition IT is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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