Care Coordinator
4 weeks ago
Job Summary
Tile House Surgery is seeking a Care Navigator to join their team. As a Care Navigator, you will play a vital role in ensuring the smooth operation of the practice.
Main Responsibilities
- Greet and direct patients, providing a warm and welcoming environment.
- Manage patient appointments, including booking, cancelling, and moving appointments as needed.
- Handle patient correspondence, including letters and forms.
- Provide information and support to patients, addressing their concerns and queries.
- Assist GPs with their requests, ensuring seamless communication.
- Refer patients to local domiciliary services, promoting a holistic approach to care.
- Manage incoming emails and faxes, adhering to practice procedures.
About Us
Tile House Surgery is a large training practice, committed to delivering high-quality care to our patients. We pride ourselves on our supportive and friendly environment, offering a range of benefits to our staff, including flexible working hours, peer support, and a competitive salary.
Person Specification
Essential
- Previous experience in a medical or healthcare setting, with excellent communication skills.
- Ability to work in a polite, confidential, and discreet manner, respecting patients at all times.
- Strong IT and administration skills, with the ability to work independently and as part of a team.
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