Hotel Reservations Team Lead

4 weeks ago


Hook, Greater London, United Kingdom Elite Hotels Full time

Reservations Manager - Elite Hotels

Job Summary:

We are seeking a highly skilled and experienced Reservations Manager to join our team at Elite Hotels. As a key member of our reservations team, you will be responsible for leading the team and ensuring that all guest reservations and group bookings are handled with the highest standards of customer service.

Key Responsibilities:

  • To lead the Reservations team and ensure that all guest reservations and group bookings are handled with the highest standards of customer service.
  • To work closely with the Executive Team and General Manager to ensure that all reservations and group bookings are aligned with the hotel's overall strategy.
  • To ensure that all new Reservations Staff receive a comprehensive induction and are fully trained to handle all aspects of reservations and group bookings.
  • To attend and be a proactive member of the Yield Management Team for the Hotel.
  • To ensure that Reservations Staff are efficient and competent in Sales tasks and understand the selling strategies as set out by the Yield Management Team.
  • To ensure that Standards of Procedure (SOPs) are continually updated to match any changes and that staff are adhering to these.

At Elite Hotels, we are committed to providing our guests with a positive experience that they will remember long after their stay.



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