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Reservations Team Lead

1 month ago

Hook, Greater London, United Kingdom Elite Hotels Full time

Reservations Manager

About the Role:

We are seeking a highly skilled and experienced Reservations Manager to join our team at Elite Hotels. As a key member of our Reservations Team, you will be responsible for leading the team and ensuring that all guest reservations and group bookings are handled with the highest standards of customer service.

Key Responsibilities:

  • To ensure that all Reservations Staff receive a comprehensive induction and are equipped to provide exceptional customer service to our guests.
  • To work closely with the Yield Management Team to ensure that our Reservations Strategy is aligned with the hotel's overall business objectives.
  • To ensure that all Reservations Staff are efficient and competent in Sales tasks and understand the selling strategies as set out by the Yield Management Team.
  • To ensure that Standards of Procedure (SOPs) are continually updated to match any changes and that staff are adhering to these.

About Us:

At Elite Hotels, we are committed to providing our guests with a positive experience that they will remember for a long time. We believe that our staff are the key to achieving this goal, and we are looking for someone who shares our passion for delivering exceptional customer service.