Reservations Team Lead

4 weeks ago


Hook, Greater London, United Kingdom Elite Hotels Full time

Job Title: Reservations Team Lead

Job Summary: We are seeking a highly skilled and experienced Reservations Team Lead to join our team at Elite Hotels. As a key member of our Reservations team, you will be responsible for leading the team and ensuring the highest quality of guest service standards are adhered to.

Key Responsibilities:

  • To ensure the highest quality of guest service standards are adhered to by the Reservations staff, using the AA guidelines and the understood expectations for a 4 Red Star Hotel as well as the Guest Satisfaction Surveys and Mystery 'Shopper' (Maxima) reports
  • To ensure that all new Reservations Staff receive a comprehensive induction with sufficient time spent in other departments to enable them to fully understand how their role interacts across departments
  • To attend and be a proactive member of the Yield Management Team for the Hotel and to ensure that the Assistant Reservations Manager is able to deputise in your absence e.g.; for Holiday cover
  • To ensure that Reservations Staff are efficient and competent in Sales tasks and understand the selling strategies as set out by the Yield Management Team
  • To ensure, in conjunction with the HR Manager that an effective recruitment strategy is operating and that induction and training programmes are in place that both meet the needs of the department and the employee.
  • To ensure that Standards of Procedure (SOPs) are continually updated to match any changes and to ensure that staff are adhering to these

At Elite Hotels, we strive to make every visit to our hotels a positive experience that customers feel compelled to talk about.



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