Reservations Team Lead
4 weeks ago
Job Title: Reservations Team Lead
Job Summary: We are seeking a highly skilled and experienced Reservations Team Lead to join our team at Elite Hotels. As a key member of our Reservations team, you will be responsible for leading the team and ensuring the highest quality of guest service standards are adhered to.
Key Responsibilities:
- To ensure the highest quality of guest service standards are adhered to by the Reservations staff, using the AA guidelines and the understood expectations for a 4 Red Star Hotel as well as the Guest Satisfaction Surveys and Mystery 'Shopper' (Maxima) reports
- To ensure that all new Reservations Staff receive a comprehensive induction with sufficient time spent in other departments to enable them to fully understand how their role interacts across departments
- To attend and be a proactive member of the Yield Management Team for the Hotel and to ensure that the Assistant Reservations Manager is able to deputise in your absence e.g.; for Holiday cover
- To ensure that Reservations Staff are efficient and competent in Sales tasks and understand the selling strategies as set out by the Yield Management Team
- To ensure, in conjunction with the HR Manager that an effective recruitment strategy is operating and that induction and training programmes are in place that both meet the needs of the department and the employee.
- To ensure that Standards of Procedure (SOPs) are continually updated to match any changes and to ensure that staff are adhering to these
At Elite Hotels, we strive to make every visit to our hotels a positive experience that customers feel compelled to talk about.
-
Reservations Team Lead
4 weeks ago
Hook, Greater London, United Kingdom Elite Hotels Full timeJob Title: Reservations Team LeadJob Summary:We are seeking a highly skilled and experienced Reservations Team Lead to join our team at Elite Hotels. As a key member of our Reservations team, you will be responsible for leading the team and ensuring that all guest reservations and group bookings are handled with the highest standards of customer service.Key...
-
Reservations Team Lead
4 weeks ago
Hook, Greater London, United Kingdom Elite Hotels Full timeReservations ManagerAbout the Role:We are seeking a highly skilled and experienced Reservations Manager to join our team at Elite Hotels. As a key member of our Reservations Team, you will be responsible for leading the team and ensuring that all guest reservations and group bookings are handled with the highest standards of customer service.Key...
-
Reservations Team Lead
4 weeks ago
Hook, Greater London, United Kingdom Elite Hotels Full timeReservations ManagerAbout the Role:We are seeking a highly skilled and experienced Reservations Manager to join our team at Elite Hotels. As a key member of our Reservations Team, you will be responsible for leading the team and ensuring that all guest reservations and group bookings are handled with the highest standards of customer service.Key...
-
Hotel Reservations Team Lead
4 weeks ago
Hook, Greater London, United Kingdom Elite Hotels Full timeReservations Manager - Elite HotelsJob Summary:We are seeking a highly skilled and experienced Reservations Manager to join our team at Elite Hotels. As a key member of our reservations team, you will be responsible for leading the team and ensuring that all guest reservations and group bookings are handled with the highest standards of customer service.Key...
-
Reservations Department Head
3 weeks ago
Hook, Greater London, United Kingdom Mulberry Recruitment Full timeReservations Manager Job DescriptionWe are seeking an experienced Reservations Manager to lead the Reservations Department at our client in Hook. The ideal candidate will have a background in Reservations/Bookings and excellent customer service skills.Daily Responsibilities:To provide a comprehensive induction for new Reservations Staff, ensuring they...
-
Reservations Manager
4 weeks ago
Hook, Greater London, United Kingdom Mulberry Recruitment Full timeJob Title: Reservations ManagerWe are seeking a skilled Reservations Manager to join our team at Mulberry Recruitment. The successful candidate will be responsible for managing the Reservations Department, ensuring that all new staff receive a comprehensive induction and are well-presented in their uniform.Daily Duties:• Ensure that all Reservations Staff...
-
Hotel Reservation Manager
3 weeks ago
Hook, Greater London, United Kingdom Mulberry Recruitment Full timeJob SummaryWe are seeking a highly skilled and experienced Reservations Manager to join our team at Mulberry Recruitment.The successful candidate will be responsible for managing the reservations department and ensuring that all new staff receive a comprehensive induction.Key responsibilities include:Providing excellent customer serviceTraining staff in the...
-
Customer Experience Lead
3 days ago
Hook, Greater London, United Kingdom Elite Hotels Full timeJob Title: Customer Experience Lead - Hampshire HotelSalary: £40,000 - £45,000 per annum, depending on experience.About the Role:We are seeking an inspirational leader to join our Reservations Team at the beautiful Tylney Hall Hotel in Hook, Hampshire. As a key member of our team, you will be responsible for delivering exceptional customer service and...
-
Clinical Team Lead
4 weeks ago
Hook, Greater London, United Kingdom Jupiter Recruitment Full timeJob Title: Clinical Team LeadWe are seeking a highly skilled and experienced Clinical Team Lead to join our team at Jupiter Recruitment. As a Clinical Team Lead, you will be responsible for leading a team of nurses and other healthcare professionals in providing high-quality patient care.Key Responsibilities:Lead a team of nurses and other healthcare...
-
Housekeeping Team Lead
4 weeks ago
Hook, Greater London, United Kingdom Greene King Full timeHousekeeping Team LeadAs a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and presentation in our properties. With a passion for hospitality and a keen eye for detail, you will thrive in a fast-paced environment and lead by example to deliver exceptional guest experiences.Your Key...
-
Lead Team Manager
2 weeks ago
Hook, Greater London, United Kingdom The Tally Ho Full timeOur Perfect MatchYou have a passion for delivering exceptional customer experiences. As a Deputy Supervisor at The Tally Ho, you will be leading our team to achieve this goal. Your key responsibilities include managing busy services, planning and running special events, and training and developing our bar and waiting staff. You will also be responsible for...
-
Customer Service Manager
4 weeks ago
Hook, Greater London, United Kingdom Mulberry Recruitment Full timeWe are seeking a highly skilled Customer Service Manager to join our team at Mulberry Recruitment. The ideal candidate will have experience in Reservations/Bookings and a proven track record of providing excellent customer service.The successful candidate will be responsible for ensuring that all Reservations Staff are in the correct uniform, well presented,...
-
Occupational Therapy Team Lead
2 weeks ago
Hook, Greater London, United Kingdom Jupiter Recruitment Full timeAn exciting senior occupational therapist opportunity has arisen for a dedicated professional to work in a leading mental health service. The role involves coordinating the effective operation of the occupational therapy service and managing a team to achieve established targets.The ideal candidate will have a strong background in occupational therapy,...
-
Culinary Team Lead
3 weeks ago
Hook, Greater London, United Kingdom Search Full timeKey Responsibilities:Leading a Team: As the Staff Restaurant Chef, you will be responsible for leading a team of up to 30 chefs in the hotel's large kitchen operation.Key Deliverables:Food Quality: Producing food to the highest standards is essential in this role.Sustainability: The hotel is committed to creating a greener future, and as the Staff Restaurant...
-
Restaurant Host/ess
4 weeks ago
Hook, Greater London, United Kingdom Four Seasons - Fleet, Hampshire Full timeAt Four Seasons - Fleet, Hampshire, we are seeking a skilled Restaurant Host/ess to join our team.Job Summary:The Restaurant Host/ess is the first point of contact for our guests, setting the tone for their dining experience. As a key member of our front-of-house team, you will be responsible for greeting guests, managing reservations, and ensuring a...
-
Service Oriented Dining Host/ess
2 days ago
Hook, Greater London, United Kingdom Four Seasons - Fleet, Hampshire Full timeRestaurant Host/ess Job DescriptionWe are seeking a highly skilled and courteous Restaurant Host/ess to provide exceptional guest service at our Four Seasons Hotel in Fleet, Hampshire.Company OverviewAt Four Seasons, we believe that our team is our greatest asset. We strive to create a positive and collaborative work environment where our employees can grow...
-
Avionic and Mechanical Team Lead
2 weeks ago
Hook, Greater London, United Kingdom Morson Talent Full timeJob Summary: To successfully supervise and coordinate the work of avionic and mechanical technicians, ensuring compliance with safety standards and maintaining aircraft airworthiness, the ideal candidate will possess excellent leadership skills and a deep understanding of avionic and mechanical systems.Key Responsibilities:Supervise and coordinate the work...
-
Customer Service Team Lead
4 weeks ago
Hook, Greater London, United Kingdom Mulberry Recruitment Full timeCustomer Service ExecutiveSalary: £28,000 plus 10% discretionary bonusShifts: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00Our client, a fast-growing company based in the UK, is seeking a Customer Service Executive to handle customer queries through email, calls, and live chat....
-
Restaurant Host/ess
4 weeks ago
Hook, Greater London, United Kingdom Four Seasons - Fleet, Hampshire Full timeAt Four Seasons - Fleet, Hampshire, we are seeking a skilled Restaurant Host/ess to join our team.Job Description:The Restaurant Host/ess is the first point of contact for our guests, setting the tone for their dining experience. Key responsibilities include greeting guests promptly, taking reservations, and seating guests in a timely manner.Key Skills and...
-
Restaurant Host/ess
3 weeks ago
Hook, Greater London, United Kingdom Four Seasons - Fleet, Hampshire Full timeAt Four Seasons - Fleet, Hampshire, we are seeking a skilled Restaurant Host/ess to join our team.Key Responsibilities:Provide exceptional customer service and create a warm welcome for guests.Manage reservations and seating arrangements with efficiency and accuracy.Have a thorough knowledge of menus, ingredients, and daily specials.Work closely with servers...