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Estee Lauder Account Manager

1 month ago

Cobham, Surrey, United Kingdom Estée Lauder - Brand Full time
Job Summary

The Account Manager is responsible for driving sales turnover and market share through a consumer-focused approach. Key responsibilities include maintaining a professional brand image, maximizing sales through excellent service and retail standards, and contributing to efficiencies by adhering to store and company procedures.

Sales and Service

Understand daily and weekly targets
Ensure personal awareness of additional sales avenues, including eventing, omnichannel, and digital channels
Keep up to date with competitor activities and missed opportunities
Effectively leverage social media to drive business, protect, and enhance the brand image
Deliver the brand strategy, ensuring the delivery of an effective local plan
Plan and implement local marketing and events initiatives, aligned to retailer activity
Deliver excellence in service execution, ensuring measures are in place to continually improve service levels and create a zero consumer complaints mindset
Be an ambassador for the brand, leading the way to ensure brand values are represented and brought to life
Ensure all refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion

Operations

Plan to ensure the delivery of excellent standards at all times, including product, housekeeping, displays, messaging, and pricing
Review retail standards on a daily basis, ensuring they are maintained to the required standard
Ensure deliveries, stock movements, and associated administration are completed within agreed company timeframes
Ensure all auditable processes and administration are actioned to company guidelines and take corrective action in highlighted areas of risk
Ensure all information requests are fulfilled accurately, within deadlines set
Minimize stock loss by ensuring all company security policies and procedures are implemented correctly and followed
Create and maintain a safe working environment for consumers, ensuring company and retailer policies and procedures are adhered to

Commerciality

Manage daily replenishment, taking appropriate action where necessary
Maximize sales performance by utilizing all commercial reports before making commercial decisions
Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
Identify stock package issues and take corrective action, informing the area manager when out of direct control
Effectively manage all promotions and discounts, ensuring they are actioned in line with company guidelines
Identify trends and make suggestions to enhance product performance

Qualifications

Essential: Experience in a fast-paced retail and/or consumer-facing environment
Ability to drive self-development
Commercial understanding and awareness of the industry
Effective communication, organization, and prioritization skills