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Customer Relations Manager

1 month ago

Hadleigh, Essex, United Kingdom Runwood Homes Full time
### Role Overview

We are seeking a skilled Customer Relations Manager to join our Sales & Marketing team at Runwood Homes. As a key member of our team, you will be responsible for the sale of self-funding beds to ensure occupancy targets are achieved within our homes. Your primary focus will be on delivering exceptional service to our residents and their families, ensuring a seamless move-in experience.

### Key Responsibilities

* Develop and implement a marketing strategy to promote our homes and services to the local community
* Collaborate with the marketing team to create engaging content and campaigns to attract new residents
* Build and maintain strong relationships with local schools, businesses, charities, and other organizations to promote our services
* Work closely with the sales team to ensure a smooth transition of residents into our care homes

### Benefits of Working with Runwood Homes

* 28-33 days paid holiday
* Weekly pay
* Pension scheme
* Welcome handshake payment
* Blue Light Card and access to various discounts
* Employee Assistance Scheme for immediate family members
* Comprehensive induction and ongoing training
* Free DBS check and uniform
* Funding and support towards NVQ Level 1 and 2 in Health and Social Care
* Opportunities for career progression within the company
* Free on-site parking
* Employee of the Month awards

### About You

We are looking for a dedicated and passionate Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. You will excel in establishing and nurturing valuable relationships with our residents, their families, and the local community. A collaborative spirit, strong communication skills, and a passion for delivering exceptional service are essential qualities for this role.

### About Runwood Homes

Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services. Our commitment to delivering personalized care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. We prioritize the professional development of our staff through comprehensive internal, external, and e-training programs at all levels, ensuring that our team is equipped to provide the highest quality of care to our residents.

### What We Offer

At Runwood Homes, we offer a supportive and collaborative work environment, with opportunities for career progression and professional development. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.