Customer Service Advisor

5 months ago


Hadleigh, United Kingdom Gallagher Full time

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:
**Customer Service Advisor**
- Based our office in either Hadleigh or Ipswich, Claims Settlement Agencies Limited are looking for Customer Service Advisor to join our fast growing team._
- *No experience required and full training will be given*_

**Responsibilities**:
**Primary Responsibilities**:

- Answering customer enquiries over the telephone
- Communicating with customers regarding their insurance policy
- Entering customers’ information onto internal system.
- To accept telephone calls from prospective clients and explain terms and conditions of policies before quoting premium. Take all details and offer the best policy suitable for their needs
- Keeping records and sending out renewal letters to agents on our products when requested
- To screen clients with pre-existing medical conditions via the Medical Screening System and either accept or decline cover for the medical condition, and then process accordingly
- Handling and escalate complaints to relevant team members where necessary

Qualifications:
**Essential Skills**:
Full training will be given, however a background in one of the following fields maybe an advantage:

- Office administration,
- Call centre environment,
- Customer service,
- Insurance

We are looking for a passionate customer focused individuals who are keen to work in a customer service environment and be part of a growing company. This role has the potential to move through the company and into our growing claims department.

**Why CSA Ltd?**

CSA Ltd are a specialist independent Third Party Administrator based in Hadleigh, Essex. Registered & regulated by the Financial Conduct Authority. For over 30 years CSA Ltd have been providing bespoke services for some of the UK’s largest insurers, underwriting agencies & brokers. CSA Ltd is led by an experienced team which combines customer focus, high quality service values & an unbeatable passion for the job in hand. This is what makes us one of the market-leading claims handlers and customer service providers.

We are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.

By joining CSA Ltd, you are joining an organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

**What can CSA Ltd offer you**:

- Fully funded Qualifications, and Learning and Development Courses
- 25 Days Annual Leave, Plus Bank Holidays
- Pension Package
- Subsidised Gym Membership
- Life Assurance
- Group Income Protection
- Season Ticket Loans
- Gallagher Benefits Choice Portal
- Employee Stock Purchase Plan

Additional Information:
**Gallagher is Disability Confident Committed.** We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

If this sounds like somewhere you’d like to join, we'd love to hear from you



  • Hadleigh, United Kingdom Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...


  • Hadleigh, United Kingdom Gallagher Bassett International Full time

    _Based in our Hadleigh (Essex) or Ipswich (Suffolk) office, Claims Settlement Agencies Limited are looking for Customer Service Advisor to join our fast growing team._ - *No experience required and full training will be given*_ **Primary Responsibilities**: - Answering customer enquiries over the telephone - Communicating with customers regarding their...


  • Hadleigh, United Kingdom Carbon60 Global Full time

    **Carbon60 are looking for a Customer Operations Advisor to join an esteemed client of ours based in Hadleigh. This position is an ongoing contract.** **This Hadleigh based Customer Operations Advisor position is working for a large engineering company who specialise in array of engineering services, one of them being - they provide engineering components...


  • Hadleigh, United Kingdom Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...


  • Hadleigh, United Kingdom Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...


  • Hadleigh, United Kingdom Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...


  • Hadleigh, United Kingdom Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...


  • Hadleigh, United Kingdom SVC Solutions Full time

    Customer Service Advisor / Administrator Monday to Friday 8 a.m. to 5 p.m. Salary : from £23,500 p.a. negotiable depending on experience Due to location in Hadleigh, own transport required Process orders promptly and accurately in accordance with both the customer’s requirements and the company procedures. Investigate, resolve and report all customer...

  • Customer Assistant

    4 months ago


    Hadleigh, United Kingdom Suffolk Building Society Full time

    **About Suffolk Building Society** A career with Suffolk Building Society is much more than a job. But then, we are much more than just a mortgage and savings business. Unlike banks, we have no shareholders. Instead, we have over 60,000 members, all with an equal say in how we're run. This makes us a very democratic organisation, and one for whom values...

  • Customer Assistant

    5 months ago


    Hadleigh, United Kingdom Suffolk Building Society Full time

    **About Suffolk Building Society** A career with Suffolk Building Society is much more than a job. But then, we are much more than just a mortgage and savings business. Unlike banks, we have no shareholders. Instead, we have over 60,000 members, all with an equal say in how we're run. This makes us a very democratic organisation, and one for whom values...


  • Hadleigh, Essex, United Kingdom Runwood Homes Full time

    About the Role:We are seeking a skilled Customer Relations Manager to join our Sales & Marketing team at Runwood Homes. As a key member of our team, you will be responsible for the sale of self-funding beds to ensure occupancy targets are achieved within our homes.The successful candidate will have overall responsibility for devising and implementing a...


  • Hadleigh, Essex, United Kingdom Runwood Homes Full time

    About the Role:We are seeking a skilled Customer Relations Manager to join our Sales & Marketing team at Runwood Homes. As a key member of our team, you will be responsible for the sale of self-funding beds to ensure occupancy targets are achieved within our homes.The successful candidate will have overall responsibility for devising and implementing a...


  • Hadleigh, United Kingdom Halfords Full time

    {"title": "Assistant Manager - Motoring Services", "content": "Job SummaryAs an Assistant Manager at Halfords, you will play a key role in driving business performance and delivering exceptional customer experiences. You will work closely with the Centre Manager to provide productive management and leadership, focusing on profitability and customer...


  • Hadleigh, United Kingdom Halfords Full time

    {"title": "Assistant Manager - Motoring Services", "content": "Job SummaryAs an Assistant Manager at Halfords, you will play a key role in driving business performance and delivering exceptional customer experiences. You will work closely with the Centre Manager to provide productive management and leadership, focusing on profitability and customer...


  • Hadleigh, Essex, United Kingdom Johnsons Workwear Full time

    Job SummaryAs a Service Delivery Driver at Johnsons Workwear, you will play a vital role in ensuring the timely and safe delivery of goods to our customers. This position requires a high level of customer service skills, as you will be interacting with customers on a daily basis to resolve any queries or concerns they may have.Key ResponsibilitiesLoad and...


  • Hadleigh, Essex, United Kingdom Johnsons Workwear Full time

    Job SummaryAs a Service Delivery Driver at Johnsons Workwear, you will play a vital role in ensuring the timely and safe delivery of goods to our customers. This position requires a high level of customer service skills, as you will be interacting with customers on a daily basis to resolve any queries or concerns they may have.Key ResponsibilitiesLoad and...


  • Hadleigh, Essex, United Kingdom Johnsons Workwear Full time

    Job SummaryAs a Service Delivery Driver at Johnsons Workwear, you will play a vital role in ensuring the timely and safe delivery of goods to our customers. This position requires a high level of customer service skills, as you will be interacting with customers on a daily basis to resolve any queries or concerns they may have.Key ResponsibilitiesLoad and...


  • Hadleigh, Essex, United Kingdom Johnsons Workwear Full time

    Job SummaryAs a Service Delivery Driver at Johnsons Workwear, you will play a vital role in ensuring the timely and safe delivery of goods to our customers. This position requires a high level of customer service skills, as you will be interacting with customers on a daily basis to resolve any queries or concerns they may have.Key ResponsibilitiesLoad and...


  • Hadleigh, Essex, United Kingdom Halfords Full time

    About the RoleWe are seeking an experienced and motivated Assistant Manager to join our team at Halfords, the UK's leading retailer of motoring and cycling products and services. As an Assistant Manager, you will play a key role in driving business performance and delivering exceptional customer experiences.Key ResponsibilitiesWork alongside the Centre...


  • Hadleigh, Essex, United Kingdom Halfords Full time

    About the RoleWe are seeking an experienced and motivated Assistant Manager to join our team at Halfords, the UK's leading retailer of motoring and cycling products and services. As an Assistant Manager, you will play a key role in driving business performance and delivering exceptional customer experiences.Key ResponsibilitiesWork alongside the Centre...