Customer Sales Administrator

6 months ago


Hadleigh, United Kingdom SVC Solutions Full time

Customer Service Advisor / Administrator

Monday to Friday 8 a.m. to 5 p.m.

Salary : from £23,500 p.a. negotiable depending on experience

Due to location in Hadleigh, own transport required

Process orders promptly and accurately in accordance with both the customer’s requirements and the company procedures. Investigate, resolve and report all customer related service and quality complaints.

Partner with various stakeholders across the business to ensure that the customer needs can be meet on time and in full

**KNOWLEDGE, SKILLS, QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Excellent customer service skills and a passion for exceeding customer’s expectations
- Warm and positive telephone manner
- Patient, calm
- Active listening skills
- Team player with a proven experience of working in a team environment, able to share important information with relevant colleagues
- Able to handle multiple enquiries at any one time and perform well in busy environments
- Able to understand technical product information and explain this to customers in a clear and concise manner
- Good verbal and written communication skills
- Previous experience of order processing

Have a good understanding of Microsoft Office programs and generally be IT proficient

INDHIGH

**Job Types**: Full-time, Permanent

Pay: £23,500.00-£25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Sales administration: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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