Customer Service Advisor
7 months ago
About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
Responsibilities: Provides customer service to variety of customers over the telephone. Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures. Qualifications: Requirements:
- High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.
Preferred:
- Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
Behaviors
- Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
Compensation and Benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
**Other benefits include**:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more
**We value inclusion and diversity**
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relatio
-
Customer Service Advisor
5 days ago
Hadleigh, United Kingdom Gallagher Full time**Customer Service Advisor** - Based in Hadleigh, Claims Settlement Agencies Limited are looking for Customer Service Advisors to join our fast growing team._ - *No experience required and full training will be given*_ **Primary Responsibilities**: - Answering customer enquiries over the telephone - Communicating with customers regarding their insurance...
-
Customer Service Advisor
7 months ago
Hadleigh, United Kingdom Gallagher Full timeAbout Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...
-
Customer Service Advisor
7 months ago
Hadleigh, United Kingdom Gallagher Full timeAbout Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Customer Operations Advisor
6 months ago
Hadleigh, United Kingdom Carbon60 Global Full time**Carbon60 are looking for a Customer Operations Advisor to join an esteemed client of ours based in Hadleigh. This position is an ongoing contract.** **This Hadleigh based Customer Operations Advisor position is working for a large engineering company who specialise in array of engineering services, one of them being - they provide engineering components...
-
Customer Service Advisor
7 months ago
Hadleigh, United Kingdom Gallagher Full timeAbout Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Customer Service Advisor
7 months ago
Hadleigh, United Kingdom Gallagher Full timeAbout Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...
-
Customer Service Advisor
2 days ago
Hadleigh, United Kingdom National Tyres and Autocare Full timeJob no: 539100 Work type: Full time Site: Hadleigh Categories: Autocentre Colleagues **Location**: Suffolk Business Area: National Tyres and Autocare With access to industry-leading, recognised training linked to your skills and experience you’ll be given every opportunity to progress your career. You’ll be responsible for: - Finding the right...
-
Customer Service Advisor
7 months ago
Hadleigh, United Kingdom Gallagher Full timeAbout Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Pharmacy Advisor
4 days ago
Hadleigh, United Kingdom Boots Full time**Pharmacy Advisor (Dispenser)**: Hadleigh, Essex Permanent Part-time **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the clear advice and care you offer them, to the wide ranges of dispensing services we...
-
Customer Sales Administrator
7 months ago
Hadleigh, United Kingdom SVC Solutions Full timeCustomer Service Advisor / Administrator Monday to Friday 8 a.m. to 5 p.m. Salary : from £23,500 p.a. negotiable depending on experience Due to location in Hadleigh, own transport required Process orders promptly and accurately in accordance with both the customer’s requirements and the company procedures. Investigate, resolve and report all customer...
-
Customer Service Associate
2 weeks ago
Hadleigh, Essex, United Kingdom Carrington West Full timeAbout the RoleCarrington West is seeking a Customer Service Associate to work in Hadleigh, Suffolk, focusing on water meter collection and customer interaction. As a key member of our team, you'll enjoy a dynamic work environment and opportunities for growth and development.Key ResponsibilitiesCollect and record water meter readingsConduct meter exchanges,...
-
Trainee Pharmacy Advisor
4 days ago
Hadleigh, United Kingdom Boots Full timeJob Reference: 193407BR Hadleigh, Essex Permanent Part-time **The hourly rate for this role is £10.00 - £10.59 depending on the location** **The importance of your role.** Fantastic customer care is at the heart of everything we do, and as a Trainee Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the clear...
-
Help Desk Support
5 days ago
Hadleigh, United Kingdom Accelerate Full timeAccelerate Facilities need a new Helpdesk Advisor to join their diverse and ever-growing workforce. The role of Helpdesk advisor is crucial to the customer service experience and contract delivery to Accelerates portfolio of clients. The helpdesk joins all Operational Aspects and Customer Delivery with Company Compliance and Policy acting as part of this...
-
Customer Assistant
6 months ago
Hadleigh, United Kingdom Suffolk Building Society Full time**About Suffolk Building Society** A career with Suffolk Building Society is much more than a job. But then, we are much more than just a mortgage and savings business. Unlike banks, we have no shareholders. Instead, we have over 60,000 members, all with an equal say in how we're run. This makes us a very democratic organisation, and one for whom values...
-
Customer Assistant
7 months ago
Hadleigh, United Kingdom Suffolk Building Society Full time**About Suffolk Building Society** A career with Suffolk Building Society is much more than a job. But then, we are much more than just a mortgage and savings business. Unlike banks, we have no shareholders. Instead, we have over 60,000 members, all with an equal say in how we're run. This makes us a very democratic organisation, and one for whom values...
-
Help Desk Support
3 days ago
Hadleigh, United Kingdom Accelerate Full timeAccelerate Facilities need a new Helpdesk Advisor to join their diverse and ever-growing workforce. The role of Helpdesk advisor is crucial to the customer service experience and contract delivery to Accelerates portfolio of clients. The helpdesk joins all Operational Aspects and Customer Delivery with Company Compliance and Policy acting as part of this...
-
Call Centre Agent
1 day ago
Hadleigh, United Kingdom Gallagher Bassett International Ltd Full time**Customer Service Advisor** - Based in Hadleigh, Claims Settlement Agencies Limited are looking for Customer Service Advisors to join our fast growing team._ - *No experience required and full training will be given*_ **Primary Responsibilities**: - Answering customer enquiries over the telephone - Communicating with customers regarding their insurance...
-
Customer Account Executive
2 days ago
Hadleigh, United Kingdom Pure Resourcing Solutions Full timePure are delighted to be recruiting on behalf of a leading manufacturer, for an experienced Customer Account Executive. To work within a successful organisation who pride themselves on their customer service and technical support for their world-classbespoke products. The essence of this role, will be to deliver excellent communicative customer service to...
-
Customer Account Executive
2 days ago
Hadleigh, United Kingdom Interaction Recruitment Full timeInteraction Recruitment are pleased to be working with a well-known global brand. Due to growth within their Hadleigh (Suffolk) manufacturing facility, they are now in the position to hire a Customer Account Executive to join their Beauty department. **Duties include**: - Proven office-based product customer service - Ability to multi-task, prioritise and...
-
Parts Sales
3 days ago
Hadleigh, United Kingdom Motor Parts Direct Full timeAn exciting opportunity to join the UK's Largest Independent Motor Factor. Due to continued success and on-going business expansion we are currently seeking new Parts Advisors and above to join the team at our local branches. You should have strong knowledge of automotive parts. You should be proactive; sales driven and maintain an outstanding level of...
