Customer Service Representative

2 days ago


Dudley, Dudley, United Kingdom Rodericks Dental Limited Full time
Rodericks Dental Limited Overview:

Purity Dental in Dudley is a leading dental practice seeking a dedicated and customer-focused individual to fill our full-time Receptionist role. As a Receptionist, you will play a vital role in delivering exceptional patient experiences both in person and over the phone.

**Job Description:**

We are looking for an experienced Receptionist to join our team at Rodericks Dental Limited. The successful candidate will be responsible for providing an exceptional patient journey, managing diaries, and ensuring optimal use of time. You will work closely with the team to help patients understand their treatment options within the practice and complete relevant forms for NHS and private schemes within specified timescales. Additionally, you will take payments, chase outstanding patient debt, and liaise with dental laboratories, supply companies, and other organizations. This is an exciting opportunity to contribute to our mission to provide exceptional patient care.

**Salary:** £25,000 - £30,000 per annum, plus performance-based bonus scheme.

**Required Skills and Qualifications:**

To succeed in this role, you will require excellent communication and interpersonal skills, enabling you to build strong rapport with patients and colleagues. A passion for continuous learning and expanding your knowledge of dental treatment options is essential. You should be able to work collaboratively as part of a team, driving success by identifying opportunities. A methodical and organized approach, adhering to established processes and KPIs, is also necessary. Comfortable using IT systems, particularly SOE software, is required. A positive attitude, resilience, and composure under pressure are crucial. Finally, meticulous attention to detail and excellent teamwork skills are a must.

**Benefits:**

This role offers a competitive salary, annual leave that increases with length of service, and an extra day of annual leave for your birthday. We also offer retail discounts and deals through our easy-to-use app. In addition, you will receive comprehensive training, including online and in-person courses, and have access to a refer-a-friend scheme.

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