Customer Service Representative

1 week ago


Dudley, Dudley, United Kingdom NEXT Full time

At NEXT, we're committed to delivering outstanding service and excellent stock operations to our customers. As a Sales Team Member, your top priority will be to provide exceptional customer experiences and support the store team in achieving this goal.

We're looking for a highly motivated individual who is passionate about working in a fast-paced retail environment. If you have excellent communication skills, are friendly and approachable, and enjoy helping others, we'd love to hear from you

In return for supporting all Company policies and procedures and having a great attitude to work, we'll invest in you and your development from day one. Flexible working options are available, including part-time and full-time hours.

To be a successful Sales Team Member, you will:

  • Offer fast and friendly service at all times, helping our customers to find the perfect products
  • Share your passion and knowledge about our amazing products
  • Work in all areas of the store, including sales floors, stockrooms and processing deliveries
  • Take control of your own development

We offer an estimated salary of £12,500 - £16,000 per annum, depending on experience, plus benefits such as discounts on merchandise and access to training and development opportunities.

About You:

  • A great communicator who's always looking for ways you can help
  • Friendly, calm and efficient – even on your busiest days
  • Excited about the challenge of a varied and fast-paced job
  • Flexible, supportive and always ready to go the extra mile

Please note that, in accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment.

This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

As part of your application, you will be required to complete an online assessment. This will involve a Working with Numbers Assessment and a Retail Scenarios Assessment. Our in-store recruitment team will then review the successfully completed applications and those that match the job criteria closest will be contacted to arrange an initial Interview so we can have a chat to find out more about you.



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