IT Service Desk Junior Analyst

4 weeks ago


Shirebrook, Derbyshire, United Kingdom Frasers Group Full time

About the Role

We are seeking an IT Service Desk Junior Analyst to join our team at Frasers Group. As a key member of our IT department, you will be responsible for providing technical support to our Head Office, Warehouses, and Retail locations globally.

As a Junior IT Support Analyst, you will be the first point of contact for IT-related queries and will be responsible for resolving issues in a timely and efficient manner. You will work closely with our senior team members to escalate complex issues and provide technical documentation and knowledge articles to support the wider IT team.

Key Responsibilities

  • Provide technical support to our Head Office, Warehouses, and Retail locations globally
  • Resolve IT-related queries in a timely and efficient manner
  • Work closely with senior team members to escalate complex issues
  • Provide technical documentation and knowledge articles to support the wider IT team

Requirements

  • No prior experience needed, but a passion for IT and a desire to develop your skillset and learn/grow with our business
  • Team-focused and able to communicate effectively with colleagues to offer and receive support and advice
  • Problem-solving mindset and able to think logically and calmly under pressure
  • Able to proactively manage and prioritize a busy workload

About Us

Frasers Group is a leading retail company that is rethinking the retail experience. We are committed to delivering exceptional customer service and providing our employees with the opportunity to grow and develop their careers.



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